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When i change anything in theme, view cart open in slidebar automatically

This topic has 47 replies, 4 voices, and was last updated 5 months ago ago by Andrew Mitchell

nitin kumar

Participant

June 14, 2024 at 12:14

i am seeing the my questions were ignoring here. if you gys dont want to help, you can share .

but sit on silent mode not good.

#399780 Copied

Jack Richardson

Support staff

June 14, 2024 at 13:09

Dear @shopsangam,

We hope this message finds you well. We are writing to update you on the resolution of the issues you reported:

1. **Color Issue in Timers**: The issue regarding the color of timers, as highlighted in your screenshot, has been resolved. We manually adjusted the background color in the ‘Product Carousel’ widget through the Custom CSS settings. You can view the updated frontend result here: https://prnt.sc/MqftgPlmNg3i.

2. **Track Order Link Functionality**:
– **Mobile**: The track order link is operational on your mobile device as you have correctly set a link for the element, visible here: https://prnt.sc/nUjKIIGpG4H7.
– **Desktop**: Initially, the link was set in the desktop header element, as shown here: https://prnt.sc/vSG6AbuYXKri. However, the button text was missing, which caused functionality issues. We have now migrated the track order link to another setting within the same widget to ensure functionality across devices. The updated setting can be viewed here: https://prnt.sc/NoKyDb3yUVQn. Users can now be redirected to the Track Order page by clicking the element in the header.

3. **Review Text Issue**: The issue concerning the review text has been addressed and resolved with the following solution: https://prnt.sc/7us_aqSFrxGF.

We trust these adjustments meet your expectations and resolve the issues effectively. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

#399789 Copied

Jack Richardson

Support staff

June 14, 2024 at 13:16

Dear @shopsangam,

We hope this message finds you well. We are writing to address your inquiry concerning the Shiprocket plugin and its integration with our theme. To assist you more effectively, we require additional details to fully understand the functionality you expect and the specific issues you are encountering.

Could you kindly provide a video demonstrating the plugin’s operation with another theme? This will allow us to observe all the settings and data configurations you have implemented, enabling us to better test and compare its functionality with our XStore theme.

Additionally, we noticed that the official documentation link for the Shiprocket plugin https://prnt.sc/WdXkfflXiNWT redirects users to a non-functional page https://prnt.sc/3Qh4L0viai_F. If you are in communication with the plugin developers, it would be advantageous to address this issue in their forthcoming updates to ensure all users have access to the necessary documentation.

Thank you for your cooperation and understanding. We look forward to your response so that we may proceed to resolve the issue efficiently.

Best regards,
Jack Richardson
The 8Theme Team

#399792 Copied

nitin kumar

Participant

June 17, 2024 at 15:39

Hi team,

i see your updated and thanks for that to solve such issue.

if you provide any number than i connect with shiprocket team to easy solving the issue,.

secondly i will share a video for you sothat you can understand the issue .

pls check the attached link

one more thing i want to say that when my cutomer paying amount they are getting the error page not found again.

this issue was solved by you previously but again it is starting soi request to you pls fixed it .

thank you very much for solving the isue onceagain

Please contact administrator
for this information.

#400235 Copied

Jack Richardson

Support staff

June 17, 2024 at 16:10

Dear @shopsangam,

We hope this message finds you well. We would like to inform you that if the issue you reported has been resolved, we typically include a solution in our response. You can find the solution we provided for you and implement it yourself by following this link: https://www.8theme.com/topic/theme-not-working-in-mobile-and-its-very-very-slow/page/2/#post-397084.

However, we have not yet received any feedback from you regarding the performance of the other theme with Shiprocket setup. We have noticed that you have been sending us to their documentation, but it would be helpful if you could provide specific details on how the plugin functions with a different theme.

Additionally, it may be beneficial to contact the support team of the plugin in question, as they possess a deeper understanding of the codebase of their plugin and may be able to provide a more tailored solution.

We also kindly request that you post separate topics for distinct questions in the future to ensure clarity and a more efficient resolution process.

If you require personal customization services, we invite you to submit a request through our customization panel at: https://www.8theme.com/account/#etheme_customization_panel , and continue conversations with the technicians team directly.
Please be advised that customization services will incur additional charges, the exact amount of which will be communicated following a detailed review of your request.

Thank you for your attention to these matters. We look forward to your response.

Best Regards,
Jack Richardson
The 8Theme Team

#400237 Copied

nitin kumar

Participant

June 18, 2024 at 18:19

.

#400350 Copied

nitin kumar

Participant

June 18, 2024 at 18:41

..

#400352 Copied

nitin kumar

Participant

June 18, 2024 at 19:13

Hi team.

i am contact with ship rocket theme regarding the issue .

the recently issue that you solved again happening in website.

after placed a order page not found

Files is visible for topic creator and
support staff only.

#400357 Copied

nitin kumar

Participant

June 19, 2024 at 05:10

Hi team,
as you guide to fixed the issue page not found , i try to fixed and to do so i paste the code in child theme function php file but still not working .

#400379 Copied

Jack Richardson

Support staff

June 19, 2024 at 07:54

Dear @shopsangam,

I hope this message finds you well.

Following our recent discussions, it appears that we are faced with a situation where the system functions correctly without the Shiprocket plugin and our code snippet activated. Conversely, activating both plugin and code snippet created issues. As you may understand, achieving compatibility with the thousands of plugins available globally is a formidable challenge, though not for a lack of trying.

Despite our best efforts to resolve these compatibility issues, we have unfortunately not been successful. Given this context, we recommend that you consider submitting a request for additional customization. You can do so by visiting the following link: [8theme Customization Panel](https://www.8theme.com/account/#etheme_customization_panel). Please note that adding compatibility with third-party plugins falls outside the scope of our standard support services.

Thank you for your understanding and adherence to our support guidelines. Should you have any further questions or require assistance with different issues, please feel free to submit separate topics for each inquiry.

Best Regards,
Jack Richardson
The 8Theme Team

#400403 Copied

nitin kumar

Participant

June 19, 2024 at 09:35

Hi team,

I understand that you did a efforts to solve the issue . so now in this case i want to say that pls work on it .

meanwhile, i will find a alternative for ship rocket

I wanted to tell you that last night i updated the woo commerce plugin and after that i start facing some of issue that
1-after placing a order page not found.
2- xstore theme have outdated copy error finding the plugin section by woocommerce.

sharing WordPress credentials for your reference. pls see and try to fixed that issue.

Please contact administrator
for this information.

#400430 Copied

Jack Richardson

Support staff

June 19, 2024 at 11:13

Dear @shopsangam,

I hope this message finds you well.

We would like to inform you that the code snippet we previously provided has been added to the functions.php file of your child theme. You can view this at the following link: https://prnt.sc/rCPdoHrjhdAC. However, it appears that the parent XStore theme is currently active on your site, as shown here: https://prnt.sc/bwS2YeUaspoC. Consequently, the code from your child theme is not being executed.

Should you wish to continue using the parent theme and not activate the child theme, you might consider installing a plugin that allows for the creation of code snippets. One such plugin can be found here: https://uk.wordpress.org/plugins/code-snippets/. You can then add the PHP code we provided in our next response, which is available at this link: https://www.8theme.com/topic/theme-not-working-in-mobile-and-its-very-very-slow/page/2/#post-397084. Alternatively, activating the child theme would automatically enable the snippet.

Regarding your inquiry about outdated files, we recommend reading the following discussion for more details and solutions: https://www.8theme.com/topic/urgent-your-theme-contains-outdated-copies-of-some-woocommerce-template-files/#post-400412.

It is vital to admit that we have a search on our forum where you may search for possible solutions previously provided by our support managers of the similar questions you may have, for example about outdated files you posted.

Should you require further assistance or have any more questions, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

#400454 Copied

nitin kumar

Participant

June 19, 2024 at 13:16

Hi team,

thanks for clearing the doubt and issue regarding i have raised with you.

I will wait for future update regarding the outdated file.

As per your instruction, I switched from parent theme to child theme. after that completely site was broken. kindly see the attached screenshot.

so i have no option to switch in child theme . it is requested pls fixed the issue at the priority in parent theme so that me and my customer can used the theme feature smoothly.

i already share word press and ftp credentials with you previously so pls use and fixed

Files is visible for topic creator and
support staff only.

#400473 Copied

Jack Richardson

Support staff

June 19, 2024 at 14:53

Dear @shopsangam,

We are pleased to inform you that we have successfully switched to your child-theme without any issues. You can view the current setup here: https://prnt.sc/QW43R885l0Sf. Additionally, the frontend display appears to be functioning normally, as shown here: https://prnt.sc/sYZr8LqZ6zks.

We hope this resolves the concerns raised in currect topic communications. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

#400497 Copied

nitin kumar

Participant

June 19, 2024 at 18:02

hello sir,

I try to place a order with a child theme but on the theme pages are broken pls see the attached screenshot.

I am unable to understand what i do now.

Files is visible for topic creator and
support staff only.

#400549 Copied

Jack Richardson

Support staff

June 20, 2024 at 08:46

Dear @shopsangam,

We hope this message finds you well. We have thoroughly reviewed the concerns you raised regarding the inability to place an order on your website. Below are the findings from our investigation:

1. Your site is currently using an active child theme. For reference, please see: https://prnt.sc/4XZBVKPecRyi
2. We have verified that your cart page is functioning correctly, although it appeared broken in your screenshot. For your review: https://prnt.sc/-jsJlU_vOzoA
3. The checkout page is also operating as expected.
4. We successfully placed a test order, which you can view here: https://prnt.sc/dPUNg3R7Iz9t

We suggest that you attempt to replicate these steps on your end to confirm functionality. Should you encounter further issues or have additional questions, please create separate topics for each for more efficient resolution.

As of now, we have not identified any issues from our side. Therefore, we are unable to provide further assistance unless new information or problems are presented.

We appreciate your understanding of the support time required for these processes.

Thank you for your attention to this matter. We look forward to your confirmation that the issues have been resolved.

Best Regards,
Jack Richardson
The 8Theme Team

#400606 Copied

Andrew Mitchell

Support staff

June 20, 2024 at 11:37

Dear shopsangam,

We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

Click here to spread the love: https://themeforest.net/downloads

Thank you for being an integral part of our journey!

Best Regards,
The 8Theme Team

#400646 Copied
Tagged: auto open cart slidebar, theme update issues, view cart automation, woocommerce themes modification, woocommerce troubleshooting, wordpress theme changes, wordpress theme customization
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When i change anything in theme, view cart open in slidebar automatically

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