This topic has 10 replies, 2 voices, and was last updated 7 months, 1 weeks ago ago by Rose Tyler
When I check website on mobile device some of the menu links do not work
Hello, jhawker81,
Thank you for reaching out to us with your concern.
Please check this topic https://www.8theme.com/topic/mobile-menu-issues-with-unfolding-for-sub-categories/
Best Regards,
8Theme’s Team
Hi Rose, not sure if I am doing this correctly
Hello, jhawker81,
Thank you for your prompt response.
We kindly request that you record a video demonstrating the issue you are experiencing. Additionally, could you please inform us of the device and browser you are utilizing?
Best Regards,
8Theme’s Team
Hi Rose, I am using an iPhone, and I tried on my wife’s Android, but I had the same issue.
Hello, jhawker81,
Thank you for the video.
Kindly proceed to clear your mobile browser’s cache and then revisit the site. We have made adjustments within the Theme Options, specifically at Header Builder > Mobile Menu > Dropdown Opening Action.
Best Regards,
8Theme’s Team
Hi Rose, I cleared browser cache and still is not working. The dropdowns still work fine it is the main headings.
Rose, disregard it is working now. Thank you
Hi Rose,
Sorry, my sister checked it out on her mobile and said the main links were not working, but it started working if she touched the bottom menu on the mobile.
I tried again, and the same thing happened to me. Sometimes, it works and not others. Furthermore, when it does work, it is prolonged and unresponsive. Can you please look into this a bit more? Thank you.
Hello, jhawker81,
Please check the video in the Private Content area.
We have not observed the issue any longer and thus consider it resolved. It is possible that the problem may still appear to you due to your browser’s cache.
Best Regards,
8Theme’s Team
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