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  Digitalizer

  Participant

  February 19, 2025 at 14:44

  When i click buy now button in mobile version, 403 error page, in desktop its working. Overall site speed is very slow. pls help me to resolve.

  Please, contact administrator
  for this information.

  Files is visible for topic creator and
  support staff only.

  #434779 Copied
  2 Answers
  

  Rose Tyler

  Support staff

  February 19, 2025 at 15:27

  Hello, Digitalizer,

  Thank you for reaching out to us.

  https://prnt.sc/1znYwyY_JWo- please provide the correct credentials.

  1/ Could you please test if the same issue occurs when using a default theme, such as Storefront? (Appearance > Themes).
  If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself.

  2/ We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

  Best Regards,
  8Theme’s Team

  #434783 Copied
  

  Digitalizer

  Participant

  August 11, 2025 at 10:27

  Thanks for the support! My topic “When i click buy now button in mobile version, 403 error page” has been successfully resolved.

  #452311 Copied
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