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When I click on a product name, a different pages opens

This topic has 6 replies, 3 voices, and was last updated 9 months, 2 weeks ago ago by Luca Rossi

Nazir

Participant

January 31, 2024 at 15:45

On my website for a specific category “Cups & Lids” on the 2nd product in the list, when we click on its name only a unknown page opens.
I have deleted the product and added a new one still the same

Please, contact administrator
for this information.

#381960 Copied Theme version: 9.2.6

5 Answers

Rose Tyler

Support staff

January 31, 2024 at 17:10

Hello, Nazir,

Thank you for reaching out to us with your concern.

We kindly request that you test the functionality by activating the default WooCommerce theme, Storefront, on your website. Should the issue persist under these conditions, we advise you to reach out to your hosting provider for further insight into the matter. However, if the problem appears to be exclusive to the XStore theme, please furnish us with FTP access credentials to enable us to investigate the issue more thoroughly.

Best Regards,
8Theme’s Team

#381980 Copied

Nazir

Participant

February 1, 2024 at 07:59

I have tried with other themes and it is only with xstore them, kindly check it once

Please contact administrator
for this information.

#382038 Copied

Luca Rossi

Support staff

February 1, 2024 at 10:39

Dear Nazir,

We hope this message finds you well.

We would like to inform you that we have recently switched to the Twenty Twenty-Four default theme. However, we have noticed that the product functionality has been adversely affected subsequent to this change. For your reference, please find the screenshots illustrating the issue at the following links:

– [Screenshot 1](https://prnt.sc/uV-W-_dSCtaI)
– [Screenshot 2](https://prnt.sc/Sz08UkckJXMK)

We would like to inquire if there has been a migration process from the old website to the new one. If so, it is important to note that DNS record propagation typically requires a period of 48 to 72 hours.

Should the problem persist beyond 72 hours, we kindly ask that you reach out to your hosting provider for further assistance in resolving this matter.

We appreciate your attention to this issue and look forward to a prompt resolution. If you have any further questions or require additional support, please do not hesitate to contact us.

Best regards,
The 8Theme Team

#382053 Copied

Nazir

Participant

February 1, 2024 at 10:47

Thank you, I will check it with them, but we did not have migration

#382065 Copied

Luca Rossi

Support staff

February 1, 2024 at 12:02

Dear Nazir,

We hope this message finds you well.

Please keep us informed on the progress of the matter at hand.

Kind regards,
The 8Theme Team

#382104 Copied
Tagged: different page open woocommerce, product click woocommerce, product page navigation wordpress, woocommerce templates, woocommerce wordpress product click, wordpress ecommerce customization
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