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When I make adjustments to the options, a topic prefers to press for a very long time and then at th

This topic has 5 replies, 2 voices, and was last updated 1 hours, 59 minutes ago ago by powerfaom

powerfaom

Participant

September 29, 2024 at 12:26

When I modify the options, a topic keeps loading for a very long time and in the end nothing happens

Files is visible for topic creator and
support staff only.

#416285 Copied Theme version: 9.4.1

4 Answers

Rose Tyler

Support staff

September 29, 2024 at 12:28

Hello, Powerfaom,

Thank you for reaching out to us with your concern. We understand that you are experiencing delays when making adjustments to the options in the theme. We apologize for any inconvenience this may be causing you.

To assist you better, could you please provide us with more specific details about the issue? For instance, which options are you trying to adjust, and at what point do you notice the delay?

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

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powerfaom

Participant

September 29, 2024 at 12:59

….

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support staff only.

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Rose Tyler

Support staff

September 29, 2024 at 14:08

Hello, Powerfaom,

We appreciate your prompt response.

There is an error visible in Woocommerce > Status > Logs > fatal error file.
Please provide FTP access, we need to check the issue more deeply.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
The 8Theme Team

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powerfaom

Participant

September 29, 2024 at 14:29

000

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support staff only.

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Tagged: customizable wordpress themes, flexible woocommerce themes, long-press options adjustment, responsive wordpress woocommerce, user-friendly woocommerce themes, wordpress woocommerce themes
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