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When I make adjustments to the options, a topic prefers to press for a very long time and then at th

This topic has 6 replies, 3 voices, and was last updated 1 months, 2 weeks ago ago by Jack Richardson

powerfaom

Participant

September 29, 2024 at 12:26

When I modify the options, a topic keeps loading for a very long time and in the end nothing happens

Files is visible for topic creator and
support staff only.

#416285 Copied Theme version: 9.4.1

5 Answers

Rose Tyler

Support staff

September 29, 2024 at 12:28

Hello, Powerfaom,

Thank you for reaching out to us with your concern. We understand that you are experiencing delays when making adjustments to the options in the theme. We apologize for any inconvenience this may be causing you.

To assist you better, could you please provide us with more specific details about the issue? For instance, which options are you trying to adjust, and at what point do you notice the delay?

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

#416287 Copied

powerfaom

Participant

September 29, 2024 at 12:59

….

Please contact administrator
for this information.

#416290 Copied

Rose Tyler

Support staff

September 29, 2024 at 14:08

Hello, Powerfaom,

We appreciate your prompt response.

There is an error visible in Woocommerce > Status > Logs > fatal error file.
Please provide FTP access, we need to check the issue more deeply.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
The 8Theme Team

#416302 Copied

powerfaom

Participant

September 29, 2024 at 14:29

000

Please contact administrator
for this information.

#416307 Copied

Jack Richardson

Support staff

September 30, 2024 at 11:17

Dear @powerfaom,

We hope this message finds you well. We would like to inform you that there was an error encountered while loading the Theme Options, which appeared to be related to certain translation issues.

To address this, we have temporarily reset the translation for the following string: https://prnt.sc/SnSwwzVNnJM4. Following this adjustment, the Theme Options are now loading correctly.

We kindly ask you to reapply the translation, ensuring that the structure of the strings is maintained accurately. For further guidance on maintaining the correct structure, particularly concerning special characters that may have been omitted in previous translations, please refer to the detailed information provided here: https://www.8theme.com/topic/i-have-a-bug-on-my-store-in-php-8-2-which-is-displayed-on-live/#post-395402 and review the specific examples shown here: https://prnt.sc/k1rjjaFFWNyf.

We appreciate your prompt attention to this matter and apologize for any inconvenience caused. Should you require further assistance or have any questions, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

#416421 Copied
Tagged: customizable wordpress themes, flexible woocommerce themes, long-press options adjustment, responsive wordpress woocommerce, user-friendly woocommerce themes, wordpress woocommerce themes
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