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When I open the product page I get a 404 error

This topic has 6 replies, 3 voices, and was last updated 1 years, 5 months ago ago by Rose Tyler

  • Avatar: victortrocino
    victortrocino
    Participant
    July 21, 2023 at 20:28

    I uploaded my products. In navigation, if I click on a product it sends me to a 404 error page

    #362630 Copied Theme version: 1.0 WooCommerce version: 7.9.0
    5 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    July 22, 2023 at 06:25

    Hello, @victortrocino,

    Thank you so much for purchasing our theme and contacting our support center.

    If you are facing a 404 error page when clicking on a product in your WordPress WooCommerce website, it could be due to several reasons. Let’s go through some troubleshooting steps to identify and fix the issue:

    1. Permalink Settings: Start by checking your permalink settings in WordPress. Incorrect permalink settings can lead to 404 errors. To do this, go to “Settings” > “Permalinks” in your WordPress dashboard. Ensure that you have an appropriate permalink structure selected, such as “Post name” or “Product name.” Save the changes.

    2. Check Product Slug: Verify that the product slug (the part of the URL representing the product) is correctly generated. It should not contain any special characters or spaces. If there are any issues, edit the product and update the slug to something simple and descriptive.

    3. Please check how it works with the default WooCommerce theme – Storefront activated on your site. If this situation is independent of our theme, we would recommend you contact the support of WooCommerce – https://wordpress.org/support/plugin/woocommerce/

    4. We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before proceeding.

    In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    #362643 Copied
    Avatar: victortrocino
    victortrocino
    Participant
    July 24, 2023 at 15:47

    Thank you very much for the reply.
    I think I did the permalink part, but I don’t know if it went well. and the error persists.

    Please contact administrator
    for this information.
    #362810 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 24, 2023 at 15:53

    Hello, @victortrocino,

    https://prnt.sc/7Khno3lLAtoM please check now.

    Best Regards,
    8Theme’s Team

    #362814 Copied
    Avatar: victortrocino
    victortrocino
    Participant
    July 24, 2023 at 15:59

    amazing!!
    really, thank you thank you so much! problem solved!

    #362815 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 24, 2023 at 16:02

    Hello, @victortrocino,

    You’re welcome!

    Best Regards,
    8Theme’s Team

    #362817 Copied

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