Return to previous page

When i open wishlist page my account page is open

This topic has 13 replies, 3 voices, and was last updated 7 hours, 9 minutes ago ago by shopsangam

shopsangam

Participant

July 4, 2024 at 13:25

Hi team,

My wishlist page is not working, when i try to open wishlist.my account page is opening.

Kindly see the video for better understanding.

Files is visible for topic creator and
support staff only.

#403105 Copied Theme version: 9.3.14

12 Answers

Rose Tyler

Support staff

July 4, 2024 at 13:31

Hello shopsangam,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access?

Best Regards,
8Theme’s Team

#403107 Copied

shopsangam

Participant

July 4, 2024 at 15:20

Hi team,

sharing the necessary credentials as you request.

Content is visible for topic creator and
support staff only.

#403131 Copied

Rose Tyler

Support staff

July 4, 2024 at 15:47

Hello shopsangam,

We appreciate your prompt response.

https://prnt.sc/EuLUynhJedCd
Please clear cache and check how it works now.

Best Regards,
8Theme’s Team

#403136 Copied

shopsangam

Participant

July 4, 2024 at 17:37

Hi team,

wishlist page working but on wishlish page unable to add product in cart.

pls see screenshot or check it yourself once

pls see my account page as well . in this section , on every option wishlist page showing

Files is visible for topic creator and
support staff only.

#403159 Copied

Rose Tyler

Support staff

July 4, 2024 at 20:34

Hello shopsangam,

The product on your screenshot is variable, which means variations should be selected before adding to the cart. For example, select variations before adding to the wishlist https://prnt.sc/fsQ-lhrzbW3q > https://prnt.sc/e7lT2LvS1oN-

We’ve checked your account page and do nose see problems, please provide some screenshots for a better understanding.

Best Regards,
8Theme’s Team

#403168 Copied

shopsangam

Participant

July 5, 2024 at 14:32

HiTeam,

Kindly see the video for understanding the issue.

no section of my account page working. after logout its show login and address and order section etc nothing working

Files is visible for topic creator and
support staff only.

#403272 Copied

Rose Tyler

Support staff

July 5, 2024 at 14:37

Hello shopsangam,

Thank you for reaching out to us.

Please temporarily activate the Storefront theme (Appearance > Themes) and check how it works with this default WooCommerce theme.

If the problem is independent of the theme, contact the support of the WooCommerce plugin – https://wordpress.org/support/plugin/woocommerce/ and your hosting provider.

If you have an issue with the XStore theme only, please provide us with FTP access.

Best Regards,
8Theme’s Team

#403277 Copied

shopsangam

Participant

July 5, 2024 at 19:46

sharing the required credentials kindly check and fixed as soon as possible

also request you pls check why so many problem happening ifyou find kindly fixed them too

also delete extra code that making website slow i am using it only ecommerce purpose

Content is visible for topic creator and
support staff only.

#403309 Copied

Andrew Mitchell

Support staff

July 6, 2024 at 09:26

Hello, shopsangam,

We hope this message finds you well. Upon reviewing the situation, it appears that the issue persists even with the default theme. We kindly ask you to view the attached video, as it demonstrates that the problem is not related to the theme.
video: https://filetransfer.io/data-package/iaHWwYCs#link

For further assistance, we recommend contacting the support team of the WooCommerce plugin directly at: https://wordpress.org/support/plugin/woocommerce/. Additionally, reaching out to your hosting provider may provide further insights and potential solutions.

Best Regards,
8Theme’s Team

#403343 Copied

shopsangam

Participant

July 6, 2024 at 17:38

Hello,
first i did not find any attached vedio with your reply.

as you mentioned in your msg , i try to findout the solution both of the parties,

but they are saying that there is no issue at our end.

pls noted that issue is with theme . why i am saying this.

i try to create a separate widget of element or and its working fine . no issue i faced ,

so either problem in theme or widget . pls checked once again

#403397 Copied

Rose Tyler

Support staff

July 7, 2024 at 10:40

Hello Shopsangam,

“i did not find any attached vedio with your reply.” – what do you see when opening the link we provided? The video is available at this link https://filetransfer.io/data-package/iaHWwYCs#link – https://prnt.sc/2zlFyopazB12 ( pls check once again ).

The video demonstrates that the issue occurring on your site is independent of the theme you are using. As the authors of the theme, we regret to inform you that we cannot be held responsible for this issue. Unfortunately, we are unable to provide assistance in this particular case.

If you have any other questions or concerns which is related to our theme, please do not hesitate to reach out to us.
Additionally, we have noticed that the temporary access credentials you provide often expire quickly. To ensure a more efficient process, please verify that the credentials are still active before requesting us to check issues on your site. Alternatively, consider extending the validity of these credentials or providing new ones each time to avoid any delays for both parties.

Best Regards,
8Theme’s Team

#403445 Copied

shopsangam

Participant

July 8, 2024 at 15:29

Hi team,

i have extended the temporary login for wordpress so now you can check by the link i shared with you,

Regarding the issue for my account page. I changed the widget for this issue , i think elementor widget i am using for my account now right now.

and its working fine now after changing the widget.

i am sharing a screenshot pls see it .
i have two issue for mobile user/

1- the hower effect for mobile user not working as defined. i choose middle effect for mobile user but its showing right hand side .

2- sale icon showing on the image should be above or left corner and new icon showing below the sale icon . it must be shown on the right corner as lots of space are there for better visibility for customer.

if it necessary to shown on left corner the it place must place must be little bit shift left and above .

Pls note that if you able to fixed these issue in this thread then pls go ahead or if you want new separate topic for that pls let me know.

additionally, on hower effect customer shoud not redirect to product page . product should add in cart when they click on add to cart icon.

Files is visible for topic creator and
support staff only.

#403651 Copied
Viewing 13 results - 1 through 13 (of 13 total)