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When I try to enter the customizer, it gets stuck loading. (clean installation of website)

This topic has 11 replies, 3 voices, and was last updated 3 months, 2 weeks ago ago by Andrew Mitchell

Gaston Garcia

Participant

September 2, 2024 at 14:21

I just did a clean install of the website, uploaded the template, imported the demo, when I try to customize it, it gets stuck.

I tried deactivating the plugins one by one, it works when I deactivate XStore Core

Please, contact administrator
for this information.

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10 Answers

Rose Tyler

Support staff

September 2, 2024 at 14:26

Hello, Gaston Garcia,

Thank you for reaching out to us and for providing details about the issue you are experiencing with our template. We apologize for any inconvenience this may have caused.

Please enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.
Let us know the result.

To assist you effectively, please provide FTP access. This will enable us to thoroughly investigate and address your concerns.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

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Gaston Garcia

Participant

September 2, 2024 at 14:47

I have already activated the Debug mode, I leave you the FTP access

Please contact administrator
for this information.

#412743 Copied

Gaston Garcia

Participant

September 2, 2024 at 16:43

I have activated debug and WP_DEBUG_DISPLAY and the site does not show any errors, but the customizer still does not load

#412771 Copied

Gaston Garcia

Participant

September 2, 2024 at 21:36

Any news? I can´t Use the template?

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Andrew Mitchell

Support staff

September 3, 2024 at 08:44

Hello, Gaston Garcia,

Thank you for reaching out and providing the necessary access. We are pleased to inform you that we have successfully resolved your issue. Please take a moment to verify at your earliest convenience.

Additionally, we kindly request if you could consider downgrading the PHP version to 8.1. This adjustment will ensure optimal compatibility and performance of our services.

Should you require further assistance or have any questions, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

#412838 Copied

Gaston Garcia

Participant

September 3, 2024 at 13:56

Can you tell me how to remove this that is appearing?

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Gaston Garcia

Participant

September 3, 2024 at 14:28

I’m trying to edit the header, I like the layout that was imported, but when I go to the editor, it appears empty at the bottom, meaning the objects to edit are not there.

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Andrew Mitchell

Support staff

September 3, 2024 at 14:33

Could you please temporarily deactivate the following feature: https://prnt.sc/LdsR-dhGzbbX?

Best regards,
8Theme’s Team

#412901 Copied

Gaston Garcia

Participant

September 3, 2024 at 14:53

That’s not a feature, it’s just a notice that I’m making the website on a temporary domain.

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Andrew Mitchell

Support staff

September 4, 2024 at 16:14

Hello, Gaston Garcia,

We hope this message finds you well.

We would like to inform you that the header of this version has been constructed using our new builder. To edit it, please navigate to XStore Builders -> Header.

Best regards,
The 8Theme Team

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support staff only.

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Tagged: best selling themes, clean website installation, customizer loading issue, online store setup, troubleshooting woocommerce, woocommerce themes
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