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When I update XStore, it breaks my site - by JimmytheHog

This topic has 9 replies, 2 voices, and was last updated 4 years, 1 months ago ago by Olga Barlow

JimmytheHog

Participant

January 5, 2021 at 12:53

Hi,

My site breaks when I try to update XStore. It looks like the customisation is lost but the site was developed with a child theme.

Can you please have a look.

Please, contact administrator
for this information.

#266811 Copied Theme version: 5.2 WooCommerce version: 4.8.0

8 Answers

Olga Barlow

Participant

January 6, 2021 at 09:42

Hello,

Provide us FTP access to your staging site, please.

Regards

#266946 Copied

JimmytheHog

Participant

January 6, 2021 at 10:11

Hi Olga,

Please see FTP account details.

James

Please contact administrator
for this information.

#266953 Copied

JimmytheHog

Participant

January 6, 2021 at 10:13

Path

Let me know if you need anything else.

Please contact administrator
for this information.

#266956 Copied

Olga Barlow

Participant

January 6, 2021 at 16:31

Hello,

You provided FTP to empty directory https://prnt.sc/whlq3b
Please, check the destination folder of the user that you provided.

Regards

#267050 Copied

JimmytheHog

Participant

January 7, 2021 at 00:13

Hi, sorry, please try again.

Please contact administrator
for this information.

#267098 Copied

Olga Barlow

Participant

January 8, 2021 at 15:53

Hello,

Check now, please. If everything is ok on the staging site we’ll update the production site.

Regards

#267344 Copied

JimmytheHog

Participant

January 9, 2021 at 05:31

Hi Olga,

All looks ok. Thanks. Please update production.

Can you please let me know what the issue was here – I don’t want to have to go through this process every time there is an XStore update.

James

#267457 Copied

Olga Barlow

Participant

January 9, 2021 at 21:50

Hello,

We deactivated XStore core plugin, updated theme, updated XStore core plugin and all the other bundled plugins, enabled XStore core plugin. After that created header using header builder. That’s all.
Production site updated. Check, please.

Regards

#267568 Copied
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