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When order has complete, why the consumen and seller didnot get email

This topic has 3 replies, 3 voices, and was last updated 5 months, 1 weeks ago ago by Andrew Mitchell

lookyhua

Participant

June 7, 2024 at 10:25

Hi Xstore,
I was a problem, When order has complete, why the consumer and seller didnot get email information. How to setting this? thanks you

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#398600 Copied Theme version: 9.3.11

2 Answers

Rose Tyler

Support staff

June 7, 2024 at 12:26

Hello,

Thank you for reaching out to us.

Please read this article – https://woocommerce.com/document/email-faq/

Check how emails work when our email builder is disabled (XStore > Email Builder).

Also, check how it works when no XStore theme is activated, but a default WooCommerce theme – Storefront (Appearance > Themes).
Let us know the results of the tests.

If the issue continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself.
We recommend that you reach out to your hosting provider to review the server mail log. Additionally, it would be prudent to contact WooCommerce plugin support concurrently for further assistance – https://wordpress.org/support/plugin/woocommerce/

Best Regards,
8Theme’s Team

#398641 Copied

Andrew Mitchell

Support staff

June 9, 2024 at 02:40

Dear lookyhua,

We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

Click here to rate now: https://themeforest.net/downloads

Thank you sincerely for your ongoing support!

Best Regards,
The 8Theme Team

#398771 Copied
Tagged: fix woocommerce seller consumer email, order completion notifications, troubleshoot woocommerce emails, woocommerce email issues, wordpress woocommerce email problem
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When order has complete, why the consumen and seller didnot get email

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