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When our customer tries to reset their password, they didn’t get any reset email

This topic has 2 replies, 2 voices, and was last updated 2 weeks, 1 days ago ago by Rose Tyler

  • Avatar: raj
    raj
    Participant
    November 8, 2024 at 05:46

    when our customer tries to reset their account password, they didn’t get any email to reset their password

    Please, contact administrator
    for this information.
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    #422440 Copied
    1 Answer
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 8, 2024 at 08:15

    Hello,

    Thank you for reaching out to us.

    We kindly recommend that you first review the following article: https://woocommerce.com/document/configuring-woocommerce-settings/emails/ Please note that the email in question is generated by the WooCommerce plugin and is independent of the theme by default.

    To further troubleshoot, we suggest testing how the email functions when the XStore theme is deactivated and the default WooCommerce theme, Storefront, is activated (Appearance > Themes). If the issue persists, we recommend reaching out to WooCommerce support for further assistance – https://wordpress.org/support/plugin/woocommerce/

    Best Regards,
    8Theme’s Team

    #422451 Copied
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