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When Sales Booster Countdown on Cart Enabled Shipping Options Don’t Show on Mobile

This topic has 2 replies, 2 voices, and was last updated 2 years, 1 months ago ago by Tony Rodriguez

NM

Participant

October 29, 2022 at 02:37

I’ve come across a bug when Sales Booster Countdown on Cart is enabled Shipping options appear on desktop, but not on mobile.

Steps to Reproduce:
Enable Sales Booster Countdown on Cart
Add item to Cart>Proceed to Checkout
Fill out shipping information

Expected Results:
Shipping rates should appear on both mobile and desktop.

Actual Results:
Shipping rates appear on desktop but not mobile.

Workaround:
Deactivate Countdown on Cart and shipping appears on mobile again.

Notes:
– Xcore 4.3.5
– I have tested with 3 different shipping plugins/providers and get the same results
– Have tested with both Woocommerce 6.9.4 and 7.0 and get the same results
WooCommerce UPS Shipping Plugin with Print Label 4.1.4
WooCommerce Canada Post Webservice Method 1.7.9
ClickShip 2.6.9
– Caches cleared (browser and website) with each test
– I have deactivated Coutdown on Cart

#337502 Copied Theme version: 8.3.5 WooCommerce version: Woocommerce 6.9.4 and 7.0

1 Answer

Tony Rodriguez

Support staff

October 29, 2022 at 06:26

Hello, @NM,

Try the following methods to get your issue resolved:

Step-1: Please once check by deactivating all the third-party plugins and check back to your site after clearing the cache.

Step-2: Now, again you have to activate all the third-party plugins one by one and check which one is creating an issue on your site.

Step-3: And if this also doesn’t solve your issue then please please remove all the customization if you added in the theme core files and then check back to your issue after clearing the browser cache.

At last, if the issue is still there then let the third-party plugins deactivated on your website and share your site’s WP-Admin Login details in the private content area of this topic & also provide the permission to debug your site which includes deactivating all the third-party plugins and on-site Customization. So, I’ll further check it for you.

Regards 8Themes Team.

#337509 Copied
Tagged: cart, countdown, mobile, options, sales booster, shipping, woocommerce, wordpress
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