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When selecting a category in the store it goes down

This topic has 6 replies, 2 voices, and was last updated 1 years, 7 months ago ago by Rose Tyler

Nafer Velaides

Participant

April 30, 2023 at 01:47

Hello…

When I click on any category in the sidebar of the store it goes to the bottom instead of going to the top.

Could you please help me.

Thank you

Please, contact administrator
for this information.

#354917 Copied Theme version: 9.1.2

5 Answers

Rose Tyler

Support staff

April 30, 2023 at 08:38

Hello, Nafer Velaides,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We would recommend you disable “Scroll To Top After Ajax Filter Action” in Theme options > WooCommerce > Shop > Shop page filter. If you do not what to disable it, please provide temporary FTP access, so we can check the situation more deeply.

To create FTP access, please contact your hosting provider for assistance.

Kind Regards,
8theme team

#354927 Copied

Nafer Velaides

Participant

May 2, 2023 at 17:44

Hi…

Done, I already disabled that option to go to the top with the ajax filter.

I await your response, thanks…

#355188 Copied

Rose Tyler

Support staff

May 3, 2023 at 08:48

Hello, Nafer Velaides,

“Done, I already disabled that option to go to the top with the ajax filter.
I await your response, thanks…” – was the question solved? Do you need any other assistance?
You did not provide FTP access, so in case further assistance from our side is needed, we are waiting for FTP access, as was previously mentioned.

Kind Regards,
8theme team

#355239 Copied

Nafer Velaides

Participant

May 3, 2023 at 16:36

Attached I send the FTP data.

Thanks

Please contact administrator
for this information.

#355346 Copied

Rose Tyler

Support staff

May 4, 2023 at 09:17

Hello, Nafer Velaides,

Thank you for your response.

We added next custom for banner element on shop page → https://prnt.sc/o4KH9hbomIJd
Please clear the cache and check how it works now.

Kind Regards,
8theme team

#355416 Copied
Tagged: category, options, selection, store, themes, woocommerce, wordpress
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When selecting a category in the store it goes down

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