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When selecting a category in the store it goes down

This topic has 6 replies, 2 voices, and was last updated 1 years, 6 months ago ago by Rose Tyler

  • Avatar: Nafer Velaides
    Nafer Velaides
    Participant
    April 30, 2023 at 01:47

    Hello…

    When I click on any category in the sidebar of the store it goes to the bottom instead of going to the top.

    Could you please help me.

    Thank you

    Please, contact administrator
    for this information.
    #354917 Copied Theme version: 9.1.2
    5 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 30, 2023 at 08:38

    Hello, Nafer Velaides,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    We would recommend you disable “Scroll To Top After Ajax Filter Action” in Theme options > WooCommerce > Shop > Shop page filter. If you do not what to disable it, please provide temporary FTP access, so we can check the situation more deeply.

    To create FTP access, please contact your hosting provider for assistance.

    Kind Regards,
    8theme team

    #354927 Copied
    Avatar: Nafer Velaides
    Nafer Velaides
    Participant
    May 2, 2023 at 17:44

    Hi…

    Done, I already disabled that option to go to the top with the ajax filter.

    I await your response, thanks…

    #355188 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 3, 2023 at 08:48

    Hello, Nafer Velaides,

    “Done, I already disabled that option to go to the top with the ajax filter.
    I await your response, thanks…” – was the question solved? Do you need any other assistance?
    You did not provide FTP access, so in case further assistance from our side is needed, we are waiting for FTP access, as was previously mentioned.

    Kind Regards,
    8theme team

    #355239 Copied
    Avatar: Nafer Velaides
    Nafer Velaides
    Participant
    May 3, 2023 at 16:36

    Attached I send the FTP data.

    Thanks

    Please contact administrator
    for this information.
    #355346 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 4, 2023 at 09:17

    Hello, Nafer Velaides,

    Thank you for your response.

    We added next custom for banner element on shop page → https://prnt.sc/o4KH9hbomIJd
    Please clear the cache and check how it works now.

    Kind Regards,
    8theme team

    #355416 Copied

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The issue related to '‘When selecting a category in the store it goes down’' has been successfully resolved, and the topic is now closed for further responses

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