When tried to edit and save the menu it redirected to 404 page

This topic has 8 replies, 4 voices, and was last updated 3 weeks, 5 days ago ago by Andrew Mitchell

  • Avatar: slw250@hotmail.com
    slw250@hotmail.com
    Participant
    October 6, 2024 at 11:23

    We are trying to edit a menu called “New Menue V062024.” Whenever we try to save the menu, it redirects to a 404 page. However, the menu is saved. Can you please help us resolve this issue?

    login details are in private content area

    Please, contact administrator
    for this information.
    7 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 6, 2024 at 12:25

    Hello,

    Thank you for reaching out to us with your concern.

    We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

    If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again.
    Do the same test for the default WooCommerce theme – Storefront. The issue may be due to your custom code in the Child Theme.

    Let us know the results.

    Best Regards,
    8Theme’s Team

    Avatar: slw250@hotmail.com
    slw250@hotmail.com
    Participant
    October 22, 2024 at 18:08

    Hello,
    We appreciate your suggestions and have tried to implement them. Unfortunately, the latest change caused the page to redirect to a 404 error page. We investigated further and created a new menu, saving it each time we added an entry. The menu Saved fine until we added the 39th entry. As soon as we tried to add the 40th entry, the page began redirecting to the 404 error page.

    Would you please take a look on the menu which we created Main Menu v1 0-24
    Please find the login information on private content area

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 23, 2024 at 07:20

    Hello,

    If you are experiencing difficulties saving certain menu options due to a large number of menu items, it may be necessary to increase the PHP Max Input Vars setting. We recommend reaching out to your hosting provider for assistance in adjusting this configuration.

    Kind Regards,
    8theme team

    Avatar: slw250@hotmail.com
    slw250@hotmail.com
    Participant
    October 23, 2024 at 17:58

    Hosting provider increase the php max input vars values but we are still getting the same issue
    you can see the screen shot in private area from the hosting provider

    please help me to resolve the problem

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff
    October 24, 2024 at 08:44

    Dear @slw250@hotmail.com,

    We hope this message finds you well.

    Could you kindly try disabling the Mod_Security feature temporarily, and then re-enable it once you have finished creating your menu items? This may help resolve the issue you’re encountering.

    For further reference, you may find the following discussions helpful:
    – [Unable to Save Navigation Menus with WP 6.1.1](https://wordpress.org/support/topic/unable-to-save-navigation-menus-with-wp-6-1-1/#post-16769795)
    – [Saving Menu is Impossible – 404 Error on nav-menu.php](https://wordpress.org/support/topic/saving-menu-is-impossible-404-error-on-nav-menu-php/#post-16621032)

    Please let us know if you need any further assistance.

    Best regards,
    8Theme Team

    Avatar: slw250@hotmail.com
    slw250@hotmail.com
    Participant
    October 25, 2024 at 21:21

    thank you its working fine now

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    October 25, 2024 at 21:21

    Dear slw250@hotmail.com,

    As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

    Click here to share your valuable perspective: https://themeforest.net/downloads

    Your time and trust are highly appreciated!

    Best Regards,
    The 8Theme Team

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The issue related to '‘When tried to edit and save the menu it redirected to 404 page’' has been successfully resolved, and the topic is now closed for further responses

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