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When trying to view products in a Brand it goes to 404 page not found

This topic has 4 replies, 2 voices, and was last updated 1 years, 9 months ago ago by Tony Rodriguez

Kostas

Participant

May 8, 2023 at 17:21

Hi there, we are migrating a client site from his old theme to xstore, we have added the brands ONLY and TOM TAILOR to the brand “category” that is provided by the theme, with some 400+ and 200+ products respectevly. The problem is that when we select to view the brand we get the error 404 page not found. Are we missing something?
Thank you

#355988 Copied Theme version: 9.1.3 WooCommerce version: 7.6.1

3 Answers

Tony Rodriguez

Support staff

May 9, 2023 at 05:55

Hello @Kostas,

We kindly request that you provide us with the URL of the page on which you are experiencing the issue, as well as temporary access to the WordPress admin of your website. This will allow us to take a closer look at your settings and provide you with a more precise and specific solution.

To do this, please follow these steps:

– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

#356017 Copied

Kostas

Participant

May 9, 2023 at 07:43

Hi Tony, we noticed that there was an attribute with the name “brand” and the slug also se to “brand”, so thinking of a possible conflict between the the themes Brand ant the existing attribute slug, we changed the attribute slug to “brand2” and flushed the cache. The result now is when we try to view the brand page the url starts off initialy with “https://regel.gr/brand/tom-tailor/” and after a few secs redirects to the home page.
Thats the situation now, you can find the credentials in the private section, thank you

Please contact administrator
for this information.

#356029 Copied

Tony Rodriguez

Support staff

May 9, 2023 at 09:36

Hello Kostas,

We are grateful for your efforts in finding and debugging the issue.

We have tested your site again and modified the slug name and name of the brand attribute, and now your brands are functioning properly.

We have recorded a video of the process for your reference; please view it here: https://www.veed.io/view/43543a37-333b-41e5-b66a-67d3d0e95fe2?sharingWidget=true&panel=share

Best Regards,
8Theme’s Team

#356054 Copied
Tagged: brand, products, themes, view, woocommerce, wordpress
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