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When using the Quick View feature on the Home screen, the ‘Add to Cart’ function is not working

This topic has 2 replies, 2 voices, and was last updated 1 months ago ago by Rose Tyler

Quyen

Participant

March 4, 2025 at 17:16

When I use the Quick View feature on the Home screen, the ‘Add to Cart’ function is not working. I am using the Custom Product Options plugin to add extra fields to products based on their category. On the single product page, everything works fine, but in Quick View, it shows an error saying that the custom fields’ control names cannot be found. How can I fix this issue in the Quickview function?

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#436187 Copied Theme version: 9.4.6

1 Answer

Rose Tyler

Support staff

March 5, 2025 at 10:39

Hello, Quyen,

Thank you for reaching out to us.

Some plugins require additional settings to work correctly with AJAX-based features like Quick View. Check if the plugin has an option to enable AJAX compatibility.
If the plugin does not automatically load custom fields in Quick View, you may need to customize the theme or plugin code to ensure the fields are properly initialized.

You can disable the Quick View feature via Theme Options.

Please note that we do not guarantee full compatibility of our theme with all third-party plugins, nor can we provide support for such plugins. In some cases, additional customization of either the theme or the plugin may be required to ensure they work together. Unfortunately, it is not feasible for the theme author to ensure compatibility with all existing plugins, and such customization falls outside the scope of our standard support.
We would recommend you contact support of the mentioned plugin.

https://www.8theme.com/documentation/xstore/uncategorized/paid-additional-customization-services/

Best Regards,
8Theme’s Team

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