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When we open category, we face this problem ??????????

This topic has 2 replies, 2 voices, and was last updated 4 months, 1 weeks ago ago by Tony Rodriguez

raj

Participant

November 21, 2024 at 20:10

When we open any category page, we face this issue in desktop and mobile view we share a screen shot with you we provide you a login detail in private content area please check and solve the problem our customer facing that problem.

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1 Answer

Tony Rodriguez

Support staff

November 22, 2024 at 07:10

Hello, @raj,

Thank you for contacting us and for using XStore.

We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

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