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Whenever I try to edit a product I get a '500 internal server error' message

This topic has 13 replies, 3 voices, and was last updated 4 years, 8 months ago ago by ianbarker24

ianbarker24

Participant

April 3, 2021 at 10:46

I really hope you can help me overcome this problem please.

Whenever I go to edit a product I get a 500 internal server error, however I can edit pages and posts ok.

Site all looks normal as far as I can see.

Really not sure what is going on here.

Please, contact administrator
for this information.

#282402 Copied Theme version: 7.2.7 WooCommerce version: 5.1.0

12 Answers

Rose Tyler

Support staff

April 3, 2021 at 11:22

Hello,

Thanks for using XStore.
500 Internal Server Error – means there is some Fatal error in PHP script or on the server side. Contact your hosting providers and ask to give you a server error log to check what is wrong.
Provide us with the log.

Regards

#282411 Copied

ianbarker24

Participant

April 3, 2021 at 19:12

Hello

I’ve spoken to my hosting provider and the have provided the cgi error log. How is the best way for me to provide you access to it? Can I email it to you as an attachment or attach it somehow to these forum messages?

Thanks
Ian

#282462 Copied

Rose Tyler

Support staff

April 4, 2021 at 07:48

Hello,

Try to upload it here – https://dropmefiles.com/and provide URL via the Private Content area.
Also, check if you have the 500 error when the Storefront theme is activated on your site, or the issue persists with our theme only.

Regards

#282486 Copied

ianbarker24

Participant

April 4, 2021 at 11:25

Hi Rose

I’ve uploaded the error log to dropmefiles as requested and inserted th url in the private content section.

Just spotted that now that I’ve gone back to your theme my site does not retain the same settings and looks wrong – are you able to correct please?

I tried the storefront theme and I can edit products normally. So, it would appear that the error has occured since I upgraded your theme and plugin recently?

Incidentally the error message has changed a little since I spoke to iPage and they checked the PHP setting and investgated the error. It now says, “Fatal error: Unknown: Cannot use output buffering in output buffering display handlers in Unknown on line 0”

I don’t know if that helps at all?

Please contact administrator
for this information.

#282502 Copied

Olga Barlow

Participant

April 5, 2021 at 11:17

Hello,

Once I deactivated UpdraftPlus – Backup/Restore plugin there is no error with the product editing. So, contact the plugin author to fix the issue, it’s not related to theme.

Regards

#282602 Copied

ianbarker24

Participant

April 5, 2021 at 13:15

Whatever you have done has messed up the configuration of my site! I can’t believe that my trying Storefront as requested and reverting to Xtheme woould have resulted in the loss of theme configuration and I checked that it looked ok afterwards. But it no longer looks like the way it was previously configured, screenwidth/menus/colour scheme, etc, etc.

I see that you have also left error reporting on screen configured?

Can you help please as the site is due to go live shortly?

I do have recent back-ups made with updraft.

#282626 Copied

Olga Barlow

Participant

April 5, 2021 at 13:54

Hello,

We just deactivated that plugin, it can’t give the mentioned issue. So, probably switching was the reason of the issue. Do you have a backup of theme options or your DB before switching?

Regards

#282635 Copied

ianbarker24

Participant

April 5, 2021 at 13:58

I have databse and theme files backed-up, would you suggest that I restore them – this would mean activating updraft to do so. Also I see that error reporting on-screen is still set – presummably by yourselves.

Are you still editing my site? I now see that the configuration of my Home page has dissappeared! You must be doing something.

#282636 Copied

Olga Barlow

Participant

April 5, 2021 at 14:10

Hello,

Check now.
I restored DB backup and deactivated plugin after that.

Regards

#282638 Copied

ianbarker24

Participant

April 5, 2021 at 14:37

Fantastic! Looking good now thanks.

As far as I can see it is all back.

What plugin do you recommend for back-ups?

Many thanks
Ian

#282647 Copied

Olga Barlow

Participant

April 5, 2021 at 14:51

Hello,

We don’t have any special recommendations for this because as a rule hosting provider takes care of site backups not the theme author.

Regards

#282649 Copied

ianbarker24

Participant

April 5, 2021 at 14:57

OK no worries

Thank you for your help in resolving the issues.

#282651 Copied
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Whenever I try to edit a product I get a '500 internal server error' message

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