Return to previous page

Where Can I Get Latest Update? - by jasonbatley

This topic has 14 replies, 2 voices, and was last updated 6 years, 5 months ago ago by Rose Tyler

jasonbatley

Participant

June 20, 2018 at 17:23

My Legenda theme is really out of date. I bought it in 2015 but I cannot find anywhere to get a new version, it isn’t listed in my downloads. When I put my purchase code in it says “already linked to another account” and shows an email address but it is my email address.

Can you help?

#195291 Copied

13 Answers

Rose Tyler

Support staff

June 21, 2018 at 08:08

Hello,

Please provide us with your purchase code and email address in the Private Content area.

Regards

#195318 Copied

jasonbatley

Participant

June 21, 2018 at 16:09

Email address and purchase code attached.

Please, contact administrator
for this information.

#195360 Copied

Rose Tyler

Support staff

June 22, 2018 at 08:37

Hello,

I’ve checked your account information and saw that your code is not associated with buyer http://prntscr.com/jxxdsd Please contact Envato support (with your purchase code) to get the buyer.
Also, we’ve sent latest theme version to your email.

Regards

#195379 Copied

jasonbatley

Participant

June 22, 2018 at 11:21

Hi that is the code that was emailed to me at my email address that I supplied to you!

Can you please resolve this as I have a developer who I am paying by the hour sat here unable to do any work. Email adddress and purchase code once more supplied in private content:

Please, contact administrator
for this information.

#195395 Copied

Rose Tyler

Support staff

June 22, 2018 at 12:16

Hello,

Did you purchase the theme on ThemeForest?
If you bought the theme without logging it means that you bought it using the guest account and purchase code does not have the buyer and can’t be accepted by the system. We have already faced the same issue but user solved it by creating the regular account with the same e-mail he has made purchase. https://www.8theme.com/?bbp_search=guest+account&bbp_search_forum_id=128990
We can do nothing because your code is not associated with buyer. Please contact Envato support (with your purchase code) to sort out the problem.

Regards

#195400 Copied

jasonbatley

Participant

June 22, 2018 at 12:22

I was logged in when I made the purchase – username jasonbatley

Please see attached screen shot.

Please, contact administrator
for this information.

#195401 Copied

Rose Tyler

Support staff

June 22, 2018 at 12:28

Hello,

In this case, there is another reason for missing the Buyer. Unfortunately, this can’t be changed from our side. Please contact Evato support https://help.market.envato.com/hc/en-us/requests/new

Regards

#195402 Copied

jasonbatley

Participant

June 25, 2018 at 14:58

Hi – predictably Envato have referred me back to yourselves, please see below. Can you please resolve this as it is now getting a bit silly, I have given you a purchase code, please can you sort this out?

—————–

Aicah (Market)

Jun 23, 03:25 AEST

Hi Jason,

Thank you for contacting us. My name is Aicah from Envato Customer Success Team.

I understand that you would need to get the updated version of the item you’ve bought. Normally, you simply need to download the item again to get its updated version. If not, you may contact the author and ask them about how you can get the newest version of the item.

We don’t actually create any of the items sold on Envato Market. Envato only provides a platform for authors and buyers such as yourself to meet. The best source of item-specific questions would be the authors themselves.

I have provided helpful article below on how you can contact the author:

How to contact an author
If you need specific links, please provide me with the name of the item so I can help you further.

Sincerely yours,

Aicah

#195503 Copied

Rose Tyler

Support staff

June 25, 2018 at 15:34

Hello,

We’ve sent latest theme version to email you provided.
If you will face any problem with activation, please, let us know and provide temporary wp-admin and FTP access in the Private Content area. We will do our best to help you.
Also, could you, please, send me the text of your letter to Envato?
Thanks in advance.

Regards

#195505 Copied

jasonbatley

Participant

June 25, 2018 at 15:52

Hi I can’t activate it. You asked for admin log in and FTP – I have attached these.

Please, contact administrator
for this information.

#195507 Copied

Rose Tyler

Support staff

June 25, 2018 at 16:01

Hello,

I’ve activated the theme for you. Please check.

Regards

#195509 Copied

jasonbatley

Participant

July 4, 2018 at 15:12

Hi can you please take another look at this as my web guy is saying it is not activated or has lost its activation?

Thanks

#196047 Copied

Rose Tyler

Support staff

July 5, 2018 at 13:09

Hello,

I’ve activated the theme for you. Please check.

Regards

#196139 Copied
Viewing 14 results - 1 through 14 (of 14 total)