Where i can Edit a theme - by leanazar - on WordPress WooCommerce support

This topic has 13 replies, 5 voices, and was last updated 7 years, 2 months ago ago by Rose Tyler

  • Avatar: leanazar
    leanazar
    Participant
    October 22, 2017 at 23:00

    Hi i purchase the Xstore, and like to make some changes.

    But i cant find any place to change the theme.

    For example whem i go to Pages and click on Edit with WPBakery Page Builder
    happends 2 thisngs

    if i have the WPRocket plugin activated givme error 502
    if i deactivated wprocky an click again only open page but nothing happend y cannot change anything.

    For example if i like to change some text of the page or the footer how i can made this changes???

    Thanks

    12 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 23, 2017 at 09:47

    Hello,

    Try to disable all 3-rd party plugins (means the plugins that are not included in the theme package are not in the list of required plugins) and then check. Let us know result.
    Could you please provide wp-admin access in Private Content?

    Regards

    Avatar: leanazar
    leanazar
    Participant
    October 23, 2017 at 13:35

    Hi I already disable all others plugins and make the same i put in the first post.

    When only have the theme plugins, open a page but i cant edit nothing

    and if i activate only wprocket theme givme error 502, i upload 2 images

    Only Xstore plugins https://prnt.sc/h0wlsk
    With wprocket plugin https://prnt.sc/h0wljn

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 23, 2017 at 13:45

    Hello,

    Please provide wp-admin access in Private Content.

    Regards

    Avatar: leanazar
    leanazar
    Participant
    October 23, 2017 at 14:00

    Perfect

    Please, contact administrator
    for this information.
    Avatar: grupomaia.pt
    thinkme.store
    Participant
    October 23, 2017 at 14:03

    Hello,

    I have same problem!
    Can you check?

    Thanks.

    Please, contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    October 23, 2017 at 17:00

    Hello, @leanazar,

    Please, provide FTP access to your site and server error logs.
    I see that backend editor is also broken but once I disable the Massive addons plugin it works. We found that other users also faced this issue https://codecanyon.net/item/massive-addons-for-visual-composer/14429839/comments?page=36&filter=all#comment_14143143

    Try to follow plugin author suggestions and

    First of all, please increase the memory limit do at least 128M (256M is recommended).

    Then, please make sure that your server is not using mod_security or FastCGI handler for PHP. If it is, you need to contact your hosting provider and ask to increase the maximum body length value.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    October 23, 2017 at 17:04

    Hello, @grupomaia.pt

    The same problem http://prntscr.com/h0zu1e cause by Massive Addons for VC. Try the same https://codecanyon.net/item/massive-addons-for-visual-composer/14429839/comments?page=36&filter=all#comment_14143143

    Regards

    Avatar: grupomaia.pt
    thinkme.store
    Participant
    October 23, 2017 at 17:25

    Hello Olga Barlow,

    If i understant, sorry my english, i have to pay for another plugin more 25$ to edit your template?
    Sorry but i dont pay more nothing!
    I need to edit the template as your instructions when buying it, very simple things. If you tell me that after buying, with error that is no one else than yours I want to know if I have to pay an additional plugin to correct this problem?
    I await a solution…!!!!
    I am very disappointed with your company!

    Thanks.

    Avatar: leanazar
    leanazar
    Participant
    October 23, 2017 at 17:30

    Perfect, Working. Thanks

    Hello Olga Barlow,

    If i understant, sorry my english, i have to pay for another plugin more 25$ to edit your template?
    Sorry but i dont pay more nothing!
    I need to edit the template as your instructions when buying it, very simple things. If you tell me that after buying, with error that is no one else than yours I want to know if I have to pay an additional plugin to correct this problem?
    I await a solution…!!!!
    I am very disappointed with your company!

    Thanks.

    You dont need to pay, you only need some changes to your server.

    Up the memory limit and change the php options FASTCGI

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    October 23, 2017 at 17:30

    Hello, @grupomaia.pt

    No, you don’t need to pay any additional fee to use our theme or plugins that come bundled.
    But one recommended (not required!) plugin causes the problem – Massive addons for VC. It breaks the Visual Composer editor.
    So, you may try to follow the plugin author instructions and do the following:

    First of all, please increase the memory limit do at least 128M (256M is recommended).
    Then, please make sure that your server is not using mod_security or FastCGI handler for PHP. If it is, you need to contact your hosting provider and ask to increase the maximum body length value.

    Or disable this plugin and don’t use its elements because this plugin offers just additional elements to build the page.

    You need to buy this plugin only in case you want to get the individual support from the plugin author.

    Regards

    Avatar: mendibil
    mendibil
    Participant
    October 24, 2017 at 13:19

    Perfect!
    It works again without Massive addons for VC plugin.
    Thank you!

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 24, 2017 at 14:50

    Hello, @mendibil,

    You’re welcome!

    Regards

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