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Where i can Edit a theme - by leanazar - on WordPress WooCommerce support

This topic has 13 replies, 5 voices, and was last updated 7 years, 4 months ago ago by Rose Tyler

leanazar

Participant

October 22, 2017 at 23:00

Hi i purchase the Xstore, and like to make some changes.

But i cant find any place to change the theme.

For example whem i go to Pages and click on Edit with WPBakery Page Builder
happends 2 thisngs

if i have the WPRocket plugin activated givme error 502
if i deactivated wprocky an click again only open page but nothing happend y cannot change anything.

For example if i like to change some text of the page or the footer how i can made this changes???

Thanks

#175700 Copied Theme version: Xstore Child WooCommerce version: 3.2.1

12 Answers

Rose Tyler

Support staff

October 23, 2017 at 09:47

Hello,

Try to disable all 3-rd party plugins (means the plugins that are not included in the theme package are not in the list of required plugins) and then check. Let us know result.
Could you please provide wp-admin access in Private Content?

Regards

#175746 Copied

leanazar

Participant

October 23, 2017 at 13:35

Hi I already disable all others plugins and make the same i put in the first post.

When only have the theme plugins, open a page but i cant edit nothing

and if i activate only wprocket theme givme error 502, i upload 2 images

Only Xstore plugins https://prnt.sc/h0wlsk
With wprocket plugin https://prnt.sc/h0wljn

#175775 Copied Theme version: 4.10 WooCommerce version: last

Rose Tyler

Support staff

October 23, 2017 at 13:45

Hello,

Please provide wp-admin access in Private Content.

Regards

#175776 Copied

leanazar

Participant

October 23, 2017 at 14:00

Perfect

Please, contact administrator
for this information.

#175778 Copied

thinkme.store

Participant

October 23, 2017 at 14:03

Hello,

I have same problem!
Can you check?

Thanks.

Please, contact administrator
for this information.

#175779 Copied Theme version: Last WooCommerce version: Last

Olga Barlow

Participant

October 23, 2017 at 17:00

Hello, @leanazar,

Please, provide FTP access to your site and server error logs.
I see that backend editor is also broken but once I disable the Massive addons plugin it works. We found that other users also faced this issue https://codecanyon.net/item/massive-addons-for-visual-composer/14429839/comments?page=36&filter=all#comment_14143143

Try to follow plugin author suggestions and

First of all, please increase the memory limit do at least 128M (256M is recommended).

Then, please make sure that your server is not using mod_security or FastCGI handler for PHP. If it is, you need to contact your hosting provider and ask to increase the maximum body length value.

Regards

#175802 Copied

Olga Barlow

Participant

October 23, 2017 at 17:04

Hello, @grupomaia.pt

The same problem http://prntscr.com/h0zu1e cause by Massive Addons for VC. Try the same https://codecanyon.net/item/massive-addons-for-visual-composer/14429839/comments?page=36&filter=all#comment_14143143

Regards

#175803 Copied

thinkme.store

Participant

October 23, 2017 at 17:25

Hello Olga Barlow,

If i understant, sorry my english, i have to pay for another plugin more 25$ to edit your template?
Sorry but i dont pay more nothing!
I need to edit the template as your instructions when buying it, very simple things. If you tell me that after buying, with error that is no one else than yours I want to know if I have to pay an additional plugin to correct this problem?
I await a solution…!!!!
I am very disappointed with your company!

Thanks.

#175810 Copied Theme version: last WooCommerce version: last

leanazar

Participant

October 23, 2017 at 17:30

Perfect, Working. Thanks

Hello Olga Barlow,

If i understant, sorry my english, i have to pay for another plugin more 25$ to edit your template?
Sorry but i dont pay more nothing!
I need to edit the template as your instructions when buying it, very simple things. If you tell me that after buying, with error that is no one else than yours I want to know if I have to pay an additional plugin to correct this problem?
I await a solution…!!!!
I am very disappointed with your company!

Thanks.

You dont need to pay, you only need some changes to your server.

Up the memory limit and change the php options FASTCGI

Regards

#175812 Copied

Olga Barlow

Participant

October 23, 2017 at 17:30

Hello, @grupomaia.pt

No, you don’t need to pay any additional fee to use our theme or plugins that come bundled.
But one recommended (not required!) plugin causes the problem – Massive addons for VC. It breaks the Visual Composer editor.
So, you may try to follow the plugin author instructions and do the following:

First of all, please increase the memory limit do at least 128M (256M is recommended).
Then, please make sure that your server is not using mod_security or FastCGI handler for PHP. If it is, you need to contact your hosting provider and ask to increase the maximum body length value.

Or disable this plugin and don’t use its elements because this plugin offers just additional elements to build the page.

You need to buy this plugin only in case you want to get the individual support from the plugin author.

Regards

#175813 Copied

mendibil

Participant

October 24, 2017 at 13:19

Perfect!
It works again without Massive addons for VC plugin.
Thank you!

#175909 Copied

Rose Tyler

Support staff

October 24, 2017 at 14:50

Hello, @mendibil,

You’re welcome!

Regards

#175933 Copied
Tagged: edit, theme, themes, woocommerce, wordpress
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