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While clicking on Add to cart button its showing the loader and its not adding to cart

This topic has 11 replies, 4 voices, and was last updated 3 months, 2 weeks ago ago by Andrew Mitchell

Raghoo

Participant

September 1, 2024 at 16:20

Whenever I click the ‘Add to Cart’ button, the loader appears, but the item isn’t being added to the cart. Could you please help resolve this issue?

#412606 Copied

10 Answers

Raghoo

Participant

September 2, 2024 at 05:09

So i temporarily disabbled AJAX .
and also single product gallery slider isn’t working.

#412622 Copied

Tony Rodriguez

Support staff

September 2, 2024 at 06:45

Hello, @Raghoo,

Thank you so much for purchasing our theme and contacting our support center.

1/ To better understand the issue you are experiencing, we kindly request that you record a video demonstrating your actions and the problem. Please upload this video to any file-sharing service and provide us with the link.

We appreciate your cooperation and look forward to resolving your query promptly.

2/ We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#412633 Copied

Raghoo

Participant

September 2, 2024 at 16:24

In the attached video, two issues are evident:

When the “Add to Cart” button is clicked, the loading indicator continues to spin for over 30 seconds, but the product is not added to the cart.

When clicking on images within the product gallery slider, the main image does not update accordingly.

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#412768 Copied

Raghoo

Participant

September 2, 2024 at 16:27

We turned off AJax add to cart option in customizer as a temporary fix but kindly help us fix it wile the Ajax add to cart option is enabled.

#412769 Copied

Raghoo

Participant

September 2, 2024 at 16:50

Tried disabling all the plugins in stagging as suggested above but the problems still exist.

From this i can conclude that the issue is from the theme. I believe there is a customizer setting i am not aware of that is creating these issues. kindly check and revert soon.

#412772 Copied

Tony Rodriguez

Support staff

September 3, 2024 at 05:18

Hello, @Raghoo,

Thank you for your prompt response.

Upon reviewing your website, we have noticed the absence of a required page builder compatible with our theme—specifically, the Elementor plugin or WPBakery Page Builder. To ensure full functionality and compatibility with our theme, we kindly request that you install either the Elementor plugin or the WPBakery Page Builder on your website.

These plugins are essential for the optimal performance of your website and are required as per our theme specifications. For detailed guidance on plugin installation and theme setup, please refer to our theme documentation available at: (https://www.8theme.com/documentation/xstore/plugins/included-plugins/).

We trust that this will resolve the issues you are experiencing. Should you require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

#412807 Copied

Raghoo

Participant

September 5, 2024 at 13:19

Elementor is causing significant performance issues on our website, including unnecessary errors that occur consistently. We’ve successfully used a default builder with xstore theme on another client’s (aryacollections.com) website without encountering these problems. We believe the issue is not related to the use of page builders themselves. Please re-evaluate the situation and provide a solution.

#413165 Copied

Luca Rossi

Support staff

September 6, 2024 at 07:30

Dear @Raghoo,

We are pleased to inform you that we have successfully applied the hotfix to the functions.php file located in your child theme.

As a result, the AJAX add-to-cart functionality is now operating correctly. Could you please verify this at your earliest convenience?

Best Regards,
The 8Theme Team

#413231 Copied

Raghoo

Participant

September 6, 2024 at 17:54

Yes, Both Ajax add to cart and the gallery slider are working now. Thank you.

#413372 Copied

Andrew Mitchell

Support staff

September 6, 2024 at 17:54

Dear Raghoo,

We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

Click here to spread the love: https://themeforest.net/downloads

Thank you for being an integral part of our journey!

Best Regards,
The 8Theme Team

#413373 Copied
Tagged: add to cart issue, fix woocommerce add to cart, loader problem woocommerce, not adding to cart, woocommerce cart button error, wordpress woocommerce themes
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While clicking on Add to cart button its showing the loader and its not adding to cart

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