This topic has 8 replies, 3 voices, and was last updated 9 years, 6 months ago ago by Jack Richardson
Hello.
My website currently has a white bar across the page above the header menu.
I had a similar issue with another 2 of my websites, but after updating
to their latest theme, this white bar disappeared.
I am wondering if this has anything to do with woocommerce, as I updated this a week ago, and
haven’t received an order since, although when I test this myself, everything appears ok?
Is 8theme aware of any issues please?
Many thanks,
Paul.
Hello,
Please provide us with wp-admin panel credentials in Private Content.
Regards,
Eva Kemp.
Thank you.
Please find the details that you requested.
Hello,
We can’t log in to wp-admin panel.
Please check the credentials.
Thank you.
Regards,
Eva Kemp.
Updated login details.
Hello Paul,
Please provide us with FTP credentials (FTP host, FTP user, FTP password) in private content to check your files on a server.
Best regards,
Jack Richardson.
Hello.
Please find our ftp details.
Thank you.
Hello,
I’ve reuploaded theme files and now there is no white space above the top menu.
Please clear browser cache and check your site.
Best regards,
Jack Richardson.
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