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White Bar Above My Website Header Menu - by Paul

This topic has 8 replies, 3 voices, and was last updated 9 years, 4 months ago ago by Jack Richardson

Paul

Participant

June 18, 2015 at 16:30

Hello.

My website currently has a white bar across the page above the header menu.

I had a similar issue with another 2 of my websites, but after updating

to their latest theme, this white bar disappeared.

I am wondering if this has anything to do with woocommerce, as I updated this a week ago, and

haven’t received an order since, although when I test this myself, everything appears ok?

Is 8theme aware of any issues please?

Many thanks,

Paul.

#70307 Copied Theme version: IDSTORE WooCommerce version: 2.3.11

7 Answers

Eva Kemp

Support staff

June 18, 2015 at 17:53

Hello,

Please provide us with wp-admin panel credentials in Private Content.

Regards,
Eva Kemp.

#70323 Copied

Paul

Participant

June 22, 2015 at 15:45

Thank you.

Please find the details that you requested.

Please, contact administrator
for this information.

#70793 Copied Theme version: IDSTORE WooCommerce version: 2.3.11

Eva Kemp

Support staff

June 22, 2015 at 19:44

Hello,

We can’t log in to wp-admin panel.
Please check the credentials.

Thank you.
Regards,
Eva Kemp.

#70857 Copied

Paul

Participant

June 23, 2015 at 09:36

Updated login details.

Please, contact administrator
for this information.

#70957 Copied Theme version: IDSTORE WooCommerce version: 2.3.11

Jack Richardson

Support staff

June 23, 2015 at 15:41

Hello Paul,

Please provide us with FTP credentials (FTP host, FTP user, FTP password) in private content to check your files on a server.

Best regards,
Jack Richardson.

#71053 Copied

Paul

Participant

June 24, 2015 at 11:49

Hello.
Please find our ftp details.
Thank you.

Please, contact administrator
for this information.

#71269 Copied Theme version: IDSTORE WooCommerce version: 2.3.11

Jack Richardson

Support staff

June 24, 2015 at 14:02

Hello,

I’ve reuploaded theme files and now there is no white space above the top menu.
Please clear browser cache and check your site.

Best regards,
Jack Richardson.

#71323 Copied
Tagged: best selling woocommerce themes, elegant website design, high quality header menus, increase website traffic, modern website look, user friendly design, white bar header menu
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