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White / Blank Page - by cymaticaudio - on WordPress WooCommerce support

This topic has 26 replies, 3 voices, and was last updated 8 years, 10 months ago ago by Eva Kemp

cymaticaudio

Participant

January 19, 2016 at 17:20

1. when customers click checkout its not letting them see the page to enter there information.

2. after doing an update it takes you to a blank white screen, if you go back and refresh that said page the update/activated plugins did get activated. page just didnt redirect you to new page

Please, contact administrator
for this information.

#108770 Copied Theme version: 2.5.2 WooCommerce version: 2.5.0

25 Answers

Jack Richardson

Support staff

January 19, 2016 at 18:09

Hello,

FTP credentials are incorrect.
Please check them.

Best regards,
Jack Richardson.

#108789 Copied

cymaticaudio

Participant

January 19, 2016 at 19:01

Try Again please

#108795 Copied

cymaticaudio

Participant

January 20, 2016 at 01:42

am i going to get a reply here or not?

Please, contact administrator
for this information.

#108824 Copied

Jack Richardson

Support staff

January 20, 2016 at 12:48

Hello,

FTP credentials are still incorrect.
Is username “Admin” for FTP?
Please re-check it.

Best regards,
Jack Richardson.

#108875 Copied

cymaticaudio

Participant

January 20, 2016 at 14:52

Please try new user and password below thanks

Please, contact administrator
for this information.

#108923 Copied

Eva Kemp

Support staff

January 20, 2016 at 20:21

Hello,

The problem was caused by Ultimate VC Addons plugin. I’ve reinstalled it.
Please clear browser cache and check your site now.

Regards,
Eva Kemp.

#109056 Copied

cymaticaudio

Participant

January 20, 2016 at 23:32

Thanks for fixing that issue now, the image that i have in my breadcrumbs doesnt show. the image is PNG with white writing and i wanted the background of the bread crumb to be black showing the word “UNRULY

#109082 Copied

Eva Kemp

Support staff

January 21, 2016 at 09:12

Hello,

Have you changed wp-admin credentials?
We can’t log in now.
Please provide us with correct login details.

Thank you.

Regards,
Eva Kemp.

#109109 Copied

cymaticaudio

Participant

January 21, 2016 at 22:56

no nothing has changed,

but i changed it now to make sure. please check private area for login credentials

Please, contact administrator
for this information.

#109340 Copied

Eva Kemp

Support staff

January 22, 2016 at 13:31

Hello,

If you want black background for breadcrumbs you need create the appropriate image with black background and light word “UNRULY” on it.
Please edit your image and reupload.

Regards,
Eva Kemp.

#109451 Copied

cymaticaudio

Participant

January 25, 2016 at 16:02

But why do i have to make changes to my image when the website use to work just the way i explained it to u, until this update was done everything stopped working the way they use to.

#109847 Copied

cymaticaudio

Participant

January 25, 2016 at 16:21

We are stilling not able to check out on the website, and we cant login in to wp-admin, its getting really annoying now that its been a week and we are still at the same issue. and even if it worked for 2hrs why does the issue keeps coming back

#109853 Copied

Eva Kemp

Support staff

January 25, 2016 at 16:36

Hello,

Background color for breadcrumbs can be set only if use only color, not image. If background image is uploaded then background color can’t be set, because your image has background color already.

Concerning the login panel. Some plugin is causing the issue. You can rename plugins folder via FTP and check it.

Regards,
Eva Kemp.

#109859 Copied

cymaticaudio

Participant

January 25, 2016 at 17:58

once i activate all i can login and i only activated the plugins that came with the theme and still same issue, please stop telling me what to try and please look at the issue its your plugins that came with the theme is the issue

#109894 Copied

Eva Kemp

Support staff

January 26, 2016 at 14:44

Hello,

You’re using a lot of 3rd-party plugins that are causing the issue.
So please disable all 3rd-party plugins and check login page then.

Regards,
Eva Kemp.

#110074 Copied

cymaticaudio

Participant

January 26, 2016 at 17:13

i disabled all plugins before and i told you, i only activated the plugins that came with the theme and still having the issues

#110121 Copied

cymaticaudio

Participant

January 26, 2016 at 17:37

Your theme (ROYAL – 8theme WordPress theme) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce.

Overrides (WooCommerce):
royal/woocommerce/archive-product.php,
royal/woocommerce/cart/cart-empty.php,
royal/woocommerce/cart/cart.php,
royal/woocommerce/cart/cross-sells.php,
royal/woocommerce/cart/mini-cart.php version 2.1.0 is out of date. The core version is 2.5.0,
royal/woocommerce/checkout/form-billing.php,
royal/woocommerce/checkout/form-checkout.php,
royal/woocommerce/checkout/form-shipping.php,
royal/woocommerce/content-product.php version 2.4.0 is out of date. The core version is 2.5.0,
royal/woocommerce/content-product_cat.php version 2.4.0 is out of date. The core version is 2.5.0,
royal/woocommerce/content-single-product.php,
royal/woocommerce/content-widget-product.php version – is out of date. The core version is 2.5.0,
royal/woocommerce/global/breadcrumb.php,
royal/woocommerce/global/form-login.php,
royal/woocommerce/global/quantity-input.php version 2.1.0 is out of date. The core version is 2.5.0,
royal/woocommerce/global/wrapper-end.php,
royal/woocommerce/global/wrapper-start.php,
royal/woocommerce/loop/add-to-cart.php version 2.1.0 is out of date. The core version is 2.5.0,
royal/woocommerce/loop/loop-end.php,
royal/woocommerce/loop/loop-start.php,
royal/woocommerce/loop/no-products-found.php,
royal/woocommerce/loop/pagination.php,
royal/woocommerce/loop/sale-flash.php,
royal/woocommerce/myaccount/form-edit-address.php,
royal/woocommerce/myaccount/form-login.php,
royal/woocommerce/myaccount/my-address.php,
royal/woocommerce/single-product/add-to-cart/simple.php,
royal/woocommerce/single-product/product-image.php,
royal/woocommerce/single-product/product-thumbnails.php,
royal/woocommerce/single-product/related.php,
royal/woocommerce/single-product/sale-flash.php,
royal/woocommerce/single-product/short-description.php,
royal/woocommerce/single-product/tabs/tabs.php,
royal/woocommerce/single-product/up-sells.php,
royal/woocommerce/single-product-reviews.php,
royal/woocommerce/single-product.php

#110130 Copied

Eva Kemp

Support staff

January 27, 2016 at 11:23

Hello,

We haven’t released new theme version yet, so we recommend to revert back to old Woocommerce version for now.

Thank you.

Regards,
Eva Kemp.

#110249 Copied

cymaticaudio

Participant

January 27, 2016 at 17:12

Dont have a old copy of woocommerce

#110331 Copied

Eva Kemp

Support staff

January 27, 2016 at 20:08

Hello,

I’ve sent old Woocommerce version to your email address. Upload it via FTP in wp-content/plugins directory.

Regards,
Eva Kemp.

#110370 Copied

cymaticaudio

Participant

January 30, 2016 at 01:50

ERROR is back unable to check out

and this plugin need to update

Ultimate Addons for Visual Composer
Video Tutorials | Deactivate | Edit | Settings
Includes Visual Composer premium addon elements like Icon, Info Box, Interactive Banner, Flip Box, Info List & Counter. Best of all – provides A Font Icon Manager allowing users to upload / delete custom icon fonts.

Version 3.14.1 | By Brainstorm Force | Visit plugin site
There is a new version of Ultimate Addons for Visual Composer. Check 3.15.0 update details or view Changelog here

#110836 Copied

cymaticaudio

Participant

January 30, 2016 at 02:14

Also When you hover on the cart in the header the drop down box is blank even tho i have 3 items in the cart. each time that happens the checkout doesnt work

#110837 Copied

Eva Kemp

Support staff

January 30, 2016 at 09:40

Hello,

We’ve released new theme version 2.6 which is compatible with Woocommerce 2.5 version.
Please update the theme.
Before update delete “woocommerce” folder in the directory wp-content/themes/royal/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

Also I’ve sent new version of Ultimate VC Addons plugin to your email address.
Please check it.

Regards,
Eva Kemp.

#110857 Copied

cymaticaudio

Participant

January 30, 2016 at 17:24

Did as instructed but still having same issues 🙁 and this has been happening for too long now can u log in and try to find the issue please.

#110902 Copied

Eva Kemp

Support staff

February 1, 2016 at 10:56

Hello,

Now credentials to wp-admin panel are incorrect.
Please check them and provide correct FTP details too.

Regards,
Eva Kemp.

#111024 Copied
Tagged: blank, page, templates, white, woocommerce, wordpress
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