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White border around my footer after update

This topic has 10 replies, 3 voices, and was last updated 1 years ago ago by Tony Rodriguez

Bequickly

Participant

October 24, 2023 at 16:33

After the update i get a white border around my footer.

Please, contact administrator
for this information.

#371390 Copied Theme version: 9.1.14 WooCommerce version: 6.3.1

9 Answers

Tony Rodriguez

Support staff

October 25, 2023 at 05:20

Hello, @Bequickly,

Thank you so much for purchasing our theme and contacting our support center.

Could you kindly provide us with a screenshot of the issue you are encountering? Additionally, we request you create temporary wp-admin login details and share them with us in the private content area. This will allow us to examine your settings more closely and provide a more accurate solution.

You may upload the screenshots on https://imgbb.com/ and paste the links here.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team.

Please contact administrator
for this information.

#371420 Copied

Bequickly

Participant

October 27, 2023 at 21:18

https://ibb.co/BcCh6Qy

Please contact administrator
for this information.

#371822 Copied

Bequickly

Participant

October 27, 2023 at 21:52

Better

Please contact administrator
for this information.

#371824 Copied

Tony Rodriguez

Support staff

October 28, 2023 at 06:28

Hello, @Bequickly,

We appreciate your effort in providing the screenshot.

From your message, we understand that you wish to remove the border of the menus in the footer. https://postimg.cc/ygcMnDxG

To assist you further with this issue, we kindly request you to share your WordPress Admin login details in the private content area of this topic. Please provide the information in the following format:

– WordPress Admin URL:
– WordPress Admin Username:
– WordPress Admin Password:

We strongly recommend taking a complete backup of your site before proceeding with any changes.

Best Regards,
8Theme Team.

Please contact administrator
for this information.

#371837 Copied

Bequickly

Participant

November 1, 2023 at 20:57

Hello,

Thank you for reply me back

Please contact administrator
for this information.

#372256 Copied

Bequickly

Participant

November 1, 2023 at 21:00

First one: https://ibb.co/YjR6K95 (footer now, after update, not the good one)

second one: https://ibb.co/nPsRZ9k (original footer)

#372258 Copied

Rose Tyler

Support staff

November 1, 2023 at 21:21

Hello, Bequickly,

Thank you for contacting us and for using XStore.

1/ You did not provide temporary wp-admin access here on the forum.

2/ The border is added by this custom CSS code – https://prnt.sc/HUVWTfgZfO4y , so change the code or delete it.

Best Regards,
8Theme Team.

#372262 Copied

Bequickly

Participant

November 1, 2023 at 22:06

hello

Please contact administrator
for this information.

#372270 Copied

Tony Rodriguez

Support staff

November 2, 2023 at 05:35

Hello, @Bequickly,

We appreciate your cooperation in providing the wp-admin login details.

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly request you to revisit your site after clearing your browser cache to confirm the resolution.

The solution involved commenting on the CSS code under the following path: XStore > Theme Options > Theme Custom CSS > Global CSS. This action has effectively addressed the issue.

For your reference, we have attached an image that illustrates the changes made. https://imgur.com/RuBJZE2 , https://imgur.com/3z85dUJ

Thank you for your patience and understanding during this process.

Best Regards,
8Theme’s Team

#372276 Copied
Tagged: best selling woocommerce themes, footer design problem, footer update issue, footer white border issue, theme update troubleshooting, woocommerce theme fixes, woocommerce themes update
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