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White Border Issue in XStore Theme with Elementor

This topic has 7 replies, 2 voices, and was last updated 1 months, 3 weeks ago ago by Tony Rodriguez

Abdullah Hashmi

Participant

February 21, 2025 at 20:02

I am experiencing an issue with a white border around my content when using the XStore theme with Elementor. I have tried multiple fixes, including:

Setting the Page Layout to “Full Width” in XStore settings
Adjusting padding/margin settings in Customizer → General / Layout
Enabling Stretch Section and setting Full Width in Elementor
Adding custom CSS to remove padding/margins
Clearing cache and testing in incognito mode
None of these solutions have worked, and the white border remains. However, when I switch the Page Layout in Elementor to Elementor Full Width, the white border disappears, but I lose my header and footer, which I want to keep.

Could you please provide guidance on how to remove the white border while keeping the header and footer intact?

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6 Answers

Tony Rodriguez

Support staff

February 22, 2025 at 07:41

Hello, @Abdullah Hashmi,

Thank you for contacting us and for using XStore.

Kindly provide screenshots of the issue, clearly marking the area where the white border appears. Additionally, please share your WordPress admin access details in the private content area so that we can thoroughly review your settings and assist you more effectively.

We appreciate your cooperation and look forward to resolving this for you.

Best regards,
8Theme Support Team

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Abdullah Hashmi

Participant

February 22, 2025 at 11:11

Thank you for your response.

I have attached multiple screenshots showing the issue. The white border around the red section appears on all sides, creating unwanted spacing even though I have set the page to Full Width in both Elementor and XStore theme settings.

Explanation of the White Border Position:

The white space surrounds the entire red section, meaning there is padding or margin being applied above, below, left, and right of the content.
The white space appears between the content area and the browser edges, indicating that some global container settings might be forcing this spacing.
This happens even when using the Elementor Full Width layout, which is supposed to remove theme-based padding.
I have already checked and adjusted the following:
✔ Container Width: Set to Full Width in Elementor.
✔ Padding & Margin: Set to 0px in Elementor section settings.
✔ Theme Settings: Checked for container padding in Appearance > Customize > General/Layout but the issue remains.
✔ Page Template: Switched between different templates, including Elementor Canvas and Full Width, but the white space persists.

Despite these adjustments, the extra white border remains. Please review my settings and assist in fixing this issue. I have shared my WordPress admin access details in the private content area.

Looking forward to your support!

Best regards,
Abdullah Hashmi

Please contact administrator
for this information.

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Abdullah Hashmi

Participant

February 22, 2025 at 11:13

sorry, i forgot the screenshots in the last msg

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Tony Rodriguez

Support staff

February 22, 2025 at 13:07

Hello, @Abdullah Hashmi,

Thank you for your response.

We are currently unable to access your website, as it is hosted on a local server. To assist you more effectively, could you please provide a link to a live or staging version of your website? This will allow us to review your settings in detail and offer the necessary support.

We appreciate your cooperation and look forward to your response.

Best regards,
8Theme Team

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Abdullah Hashmi

Participant

February 24, 2025 at 10:22

I am facing an issue where the countdown timer container is not extending to the full width of the page, even though:
✔ I have set the Content Width to Full Width in Elementor.
✔ The footer extends properly to the full width, but the countdown timer container does not.
✔ There are no extra margins or padding applied to the section that should be causing this issue.

Explanation of the Issue (Based on Screenshot):

The green countdown timer bar does not reach the full width of the screen, while the footer below it does.
The container settings are already set to Full Width, yet there is still extra spacing on both sides.
The structure panel shows that the countdown timer is inside a single container, meaning there should not be any nested padding issues.
Could you please check if there are any theme restrictions or settings that override Elementor’s full-width layout? If there are any additional adjustments I should make in XStore’s settings, please let me know.

I have shared my WordPress admin access details in the private content area for further investigation.

Thank you for your support!

Best regards,
Abdullah Hashmi

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for this information.

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Tony Rodriguez

Support staff

February 24, 2025 at 11:50

Hello, @Abdullah Hashmi,

Thank you for your response.

We are pleased to inform you that your issue has been resolved. Kindly clear your browser cache and check your website to confirm the changes.

To address the issue, we edited the page using **Elementor** by following these steps:
– **Edit Page with Elementor**
– **Page Settings**
– **Page Layout** – Selected **Elementor Full Width**
– Updated the page

This adjustment has successfully resolved the issue. For your reference, we have provided images in the private content area.

Should you require any further assistance, please do not hesitate to reach out.

**Best regards,**
**8Theme Team**

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for this information.

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