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White layer when loading website persists even after website has loaded

This topic has 4 replies, 2 voices, and was last updated 3 years, 3 months ago ago by Rose Tyler

  • Avatar: Matilda Pang
    Matilda Pang
    Participant
    August 7, 2021 at 10:28

    Hi, after upgrading the theme, there’s this white layer when loading website and even though website has loaded it’s still there until I touch on the screen, but for visitors who don’t know they think the website is not loading. This is disastrous. Please help urgently

    #298070 Copied Theme version: 8.0.3
    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 7, 2021 at 12:31

    Hello,

    Do you use server cache or CDN? Try to clear cache, because when I am login as admin there is no problem – https://gyazo.com/b9e11d6fd8409a2d7af436644f27eecc
    Site Preloader you can disable via Theme Options > General

    Regards

    #298085 Copied
    Avatar: Matilda Pang
    Matilda Pang
    Participant
    August 7, 2021 at 15:47

    Yes, I’m using nitro pack cdn. It’s ok before I update the theme. After updating, I have already cleared cache.

    #298110 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 8, 2021 at 08:08

    Hello,

    If admin and a new user see different things, it means there is a cache that was not cleared, because only logined admin can see the uncached version.
    Have you tried to disable the Site Preloader?

    Regards

    #298154 Copied
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