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White Screen - by charlottesenini - on WordPress WooCommerce support

This topic has 4 replies, 3 voices, and was last updated 7 years, 2 months ago ago by Rose Tyler

  • Avatar: charlottesenini
    charlottesenini
    Participant
    October 4, 2017 at 13:01

    Have used this theme and site been working fine for months – I went today and the site was blank. So went into wordpress admin and updated the theme and the plugins – and I am still getting a white Screen, can you please help?

    #174202 Copied Theme version: 4.7.1 WooCommerce version: 4.8.2
    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 4, 2017 at 15:25

    Hello,

    I do not see the problem with frontend of your site.
    Could you please explain your problem in details and provide wp-admin and FTP access in Private Content?

    Regards

    #174216 Copied
    Avatar: ilian
    ilian
    Participant
    October 4, 2017 at 23:35

    I have the same problem. Please help

    #174251 Copied Theme version: XStoreVersion: 4.7.1 WooCommerce version: 4.8.2
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 5, 2017 at 08:19

    Hello, @ilian,

    Please create a separate topic and provide your wp-admin and FTP access in Private Content.
    Also, check https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/.

    Regards

    #174264 Copied
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