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White screen after update. I can only restore site from my backup

This topic has 2 replies, 2 voices, and was last updated 1 years, 7 months ago ago by Rose Tyler

dbosnj35

Participant

May 2, 2023 at 09:39

Hi, after I update the plugins and the theme all I get is the white screen. I can only restore site from my backup. Can you help please? I can give you admin credentials so you can try for yourself.. Thank you.

Please, contact administrator
for this information.

#355101 Copied Theme version: 9.0.5 WooCommerce version: 6.2

1 Answer

Rose Tyler

Support staff

May 3, 2023 at 14:26

Hello, Dbosnj35,

Thank you for getting in touch with us.

As we can see, your site using XStore, please submit the topic on this forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/ to get an answer fastest next time.

Do you need our help with the theme update? In this case, please provide temporary wp-admin and FTP access via the Private Content area.
To create FTP access, please contact your hosting provider for assistance.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

#355315 Copied
Tagged: backup, restore, template, update, white screen, woocommerce, wordpress
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