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White screen after updating js_composer – WPBakery Visual Composer

This topic has 4 replies, 3 voices, and was last updated 7 years, 4 months ago ago by Laranz

  • Avatar: EVANOS
    EVAN - DEHEB
    Participant
    July 17, 2017 at 09:56

    Hi,

    As soon as I copy and past the files for js_composer through FTP my site goes on white and
    I can not access the backend!

    #168086 Copied Theme version: Versie: 3.0.0.1 WooCommerce version: 3.1.1
    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 17, 2017 at 12:18

    Hello,

    The old version of Master Slider plugin or some 3-rd party plugin can cause such issue. Please try to disable all plugins, except woocommerce and then update and activate Visual Composer plugin, if all will be fine activate your plugins one by one to find a reason of the problem.

    Regards

    #168099 Copied
    Avatar: EVANOS
    EVAN - DEHEB
    Participant
    July 17, 2017 at 19:59

    In this case it would be the NEW version of js_composer in combination with another plugin!
    Is this the only way to filter out “BAD” plugins?

    #168156 Copied
    Avatar: laranz
    Laranz
    Participant
    July 18, 2017 at 07:47

    Hi,

    Unfortunately yes, we can’t able to find what cause the issue.

    One way is to disable all the plugins and activate one by one to find which plugin cause the damage.

    Another way is, turn on WP_DEBUG in wp-config.php, it will tell exactly what cause the fatal error, https://codex.wordpress.org/WP_DEBUG

    If you can’t able to login to your website means, just try to rename the plugins folder to plugins1 and then login to your website.

    Let us know,

    Thanks,
    laranz.

    #168181 Copied
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