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White screen every few clicks. The optional imagick module is not installed or has been disabled.

This topic has 23 replies, 2 voices, and was last updated 9 months, 1 weeks ago ago by hafunerix

hafunerix

Participant

January 31, 2024 at 10:41

Hello

First of all, I would like to congratulate you on a great Woocommerce theme!

I started configuring the settings for the home page and product page. Everything is so logically designed that I can quickly solve most of the settings myself.

However, the website is having some technical problem. Slow image loading is really slow. Products take half a minute to load on the home page. Banner animation at the top of the page is not working properly. Practically every 3 clicks, a black (or white) browser screen appears and the page does not load. The problem disappears after reloading the page.

The side cart widget does not display correctly.

In the site status I found information about missing imagick module which may be causing these page loading problems.

Please, contact administrator
for this information.

#381904 Copied Theme version: 9.2.6 WooCommerce version: 8.5.2

22 Answers

Rose Tyler

Support staff

January 31, 2024 at 15:38

Hello, Hafunerix,

Thank you for contacting us and for using XStore.

To assist you further, we kindly request that you provide us with temporary wp-admin access. This will enable us to thoroughly investigate your situation and offer the necessary support.

Best Regards,
8Theme’s Team

#381958 Copied

hafunerix

Participant

January 31, 2024 at 17:42

Of course

Please contact administrator
for this information.

#381982 Copied

Rose Tyler

Support staff

January 31, 2024 at 17:57

Hello, Hafunerix,

We appreciate your prompt response.

We are writing to express our gratitude for your swift response to our previous communication. Upon further review, we have identified a critical memory error that requires immediate attention. For your convenience, we have provided a screenshot of the error at the following link: https://prnt.sc/zD9Y-GK3BAXH

We kindly request that you reach out to your hosting provider at your earliest convenience to address and rectify this issue. Prompt resolution is essential to ensure continued service quality and performance.

Should you require any further assistance or have any questions, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

#381985 Copied

hafunerix

Participant

January 31, 2024 at 18:23

Thank you for the quick reply. The php memory on my VPS server was increased and the image animation problem partially disappeared.

Partially because the cart side widget is still not displaying correctly.

https://postimg.cc/XG0fYWxR

#382002 Copied

Rose Tyler

Support staff

January 31, 2024 at 18:44

Hello, Hafunerix,

Kindly review the following link at your earliest convenience: https://prnt.sc/ElhuG7FmVdge.

Best regards,
The 8Theme Team

#382016 Copied

hafunerix

Participant

January 31, 2024 at 19:54

Done! Thank you!

Since we’re talking about the shopping cart side widget, I wanted to ask:

1. How to increase the height of the “Buy now” and “Add to cart” buttons in the sidebar?
https://postimg.cc/GBbk7Dvt

2. How to increase the font size of these buttons?
https://postimg.cc/GBbk7Dvt

3. How to change the font of the side widget (product name)?
https://postimg.cc/GBbk7Dvt

4. How to change the checkout font?
https://postimg.cc/PLK1BqM4
https://postimg.cc/hzjVgqyq

#382020 Copied
Rose Tyler

Support staff

February 1, 2024 at 10:16
Hello, Hafunerix,

Thank you for contacting us and for using XStore.

1, 2/ Custom CSS code can be used to change the height and font-size of mentioned buttons, for example, add the next code in Theme Options > Theme Custom CSS:
```
.et_element .mini-cart-buttons .button {
    padding: 30px;
    font-size:30px !important;
}
```
3/
```
.et_element .product_list_widget li .product-title a {
    font-family: 'Poppins';
}
```
4/ For further customization, we recommend reviewing the settings available under ‘Theme Options’ > ‘Typography’, ‘Theme Options’ > ‘Style’ > ‘Buttons’, and ‘Theme Options’ > ‘Breadcrumbs’. Should you encounter any difficulties in achieving the desired appearance through these settings, we are more than willing to assist you with additional custom CSS code.

Best regards,
The 8Theme Team
#382052 Copied
hafunerix

Participant

February 1, 2024 at 16:11

Thank you, the codes work great.

To be congruent, there are still other buttons left in the shopping checkout to change the font.

1. Button in the shopping cart.
https://postimg.cc/FdspBhww

2. The first button in the checkout:
https://postimg.cc/gwK4sxtv

3. The second button in the checkout:
https://postimg.cc/4KGBp6Pf

4. Buy and pay button:
https://postimg.cc/4KGBp6Pf

#382143 Copied

Rose Tyler

Support staff

February 1, 2024 at 16:23

Hello, Hafunerix,

We kindly request that you utilize the available settings to avoid the implementation of custom CSS code, where possible – https://prnt.sc/QQ4iysZcfpYr https://prnt.sc/2e2D0D9XWA7p https://prnt.sc/RDLTY9VkN37-

Best regards,
The 8Theme Team

#382145 Copied

hafunerix

Participant

February 2, 2024 at 14:12

Thank you. The buttons have been optimized. I now have 2 more questions:

1. How to translate the text “Remove” in the cart.
https://postimg.cc/kBFLHSNB

2. How can I remove borders for the main product photo on the product page?
https://postimg.cc/w3NChZ75

#382233 Copied

Rose Tyler

Support staff

February 2, 2024 at 14:33

Hello, Hafunerix,

Thank you for getting in touch with us.

1/ https://prnt.sc/y6UWJVDLaL2L

2/ You can edit the next custom CSS code: https://prnt.sc/9qlX1-ZMtEeB

Best regards,
The 8Theme Team

#382243 Copied

hafunerix

Participant

February 2, 2024 at 15:35

Awesome! Thank you.

One more thing for today. How to change font for the price on the product page? The are settings for size and color but not for the style. I would like to change it for poppins semi bold.

https://postimg.cc/rzYQJ0y2

#382260 Copied
Rose Tyler

Support staff

February 2, 2024 at 15:59
Hello, Hafunerix,

You’re welcome!

Custom CSS code can be used:
```
.single-product .et_product-block>.price {
    font-family: 'Poppins';
    font-weight: 500;
}
```
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
The 8Theme Team
#382265 Copied
hafunerix

Participant

February 6, 2024 at 11:44

Awesome. It works like a charm ❤️

Three more adjustment for price and cart buttons please.

1. I would like the price of the product variant to also be in the poppins font.
https://postimg.cc/LqF2TQKF

2. Is it possible to prevent the “Add to cart” and “Buy now” buttons from being faded out before selecting a variant? The message “you must select a variant” may appear, of course, but I don’t like these faded buttons.
https://postimg.cc/k2b7W3Hy

3. I made the “Add to cart” and “Buy now” buttons smaller by adding margins to them. It looks good on desktop but not on mobile. So can you give me the CSS code to add to buttons section margins (or padding) – on desktop only?
https://postimg.cc/yJhBrhsg

#382568 Copied
Rose Tyler

Support staff

February 6, 2024 at 13:08
Hello, Hafunerix,

Thank you for contacting us and for using XStore.

1/ This is Poppins already – https://prnt.sc/rlMHX6gw-umL
If you want to change the font-weight, the next custom CSS code can be used:
.single-product .woocommerce-variation-price {font-weight: 700;}

2/
```
.single-product .button.disabled {
    opacity: 1;
}
```
3/ Please try to add the next code in Theme Options > Theme custom CSS > Desktop:
```
.single-product-builder form.cart {
    margin: 0px;
}
```
Best regards,
The 8Theme Team

Please contact administrator
for this information.
#382590 Copied
hafunerix

Participant

February 6, 2024 at 15:29

Done! Thank you!

How can I get rid of margins in the product description. On a desktop these margins are not a problem, but on a mobile it is an unnecessary waste of screen space. Especially since ELEMENTOR later adds further margins to each container and each block. As a result, the text has 3 margins…

https://postimg.cc/xcZfdPdz

#382607 Copied
Rose Tyler

Support staff

February 6, 2024 at 16:07
Hello, Hafunerix,

You’re welcome!
```
.woocommerce-tabs.type-accordion .wc-tabs .wc-tab {
    padding-left: 0px;
    padding-right: 0px;
}
```
Best regards,
The 8Theme Team
#382611 Copied
hafunerix

Participant

February 7, 2024 at 16:52

Thank you. This code works great,

Why is my site running so slowly? This is not the server’s fault, because the website is installed on a fast dual core VPS server.

For example, products on the home page take about 7-8 seconds to load.

https://postimg.cc/R64QyQzq

How to optimize the website (apart from installing the W3 Total Cache plugin)?

On your demo site, everything works quickly.

Please contact administrator
for this information.

#382726 Copied

Rose Tyler

Support staff

February 7, 2024 at 17:10

Hello, Hafunerix,

Website speed depends on various factors that we do not control. What we can do is share the links that can help you with speed optimization: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
Every additional plugin slows down the site a bit, so we would recommend you disable unrequired plugins.
Our demos use CDN and cache plugin (WP-Rocket).

The main reason for your problem is a memory error – https://prnt.sc/D_4BKzS3dhQA Contact your hosting provider to solve this.

Best regards,
The 8Theme Team

#382730 Copied

hafunerix

Participant

February 7, 2024 at 17:40

Thank you for the information. I will increase the server memory for this website. CDN is not needed because the website does not have global reach and all users are within 500km of the server.

How can I create text with a photo for an additional tab?
https://postimg.cc/v1pppmYc

#382735 Copied

Rose Tyler

Support staff

February 8, 2024 at 08:40

Hello, Hafunerix,

For future inquiries, we kindly ask that you initiate new topics for each question you may have by visiting our support forum: https://www.8theme.com/forums/xstore-wordpress-support-forum/.

Regarding the question you have posed, Dashboard > XStore > Static Blocks > Create a static block with the desired content, then go to Single Product Builder > Tabs > Use Static Block for the custom tab.

We hope this information is helpful.

Warm regards,
The 8Theme Team

#382775 Copied

hafunerix

Participant

February 8, 2024 at 09:16

Thank you.

Ok – I will open a new thread for my next qiestions

#382781 Copied
Tagged: enable woocommerce imagick, fix woocommerce errors, imagick module issue, install imagick module, resolve woocommerce issues, white screen error, wordpress woocommerce themes
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White screen every few clicks. The optional imagick module is not installed or has been disabled.

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