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White screen when update elementor and elementor pro nd don’t apply patch

This topic has 14 replies, 5 voices, and was last updated 5 months ago ago by Andrew Mitchell

gabrielet

Participant

September 18, 2024 at 16:49

Hi, the site works perfectly with the latest version of xstore, wordpress and woocommerce.

However, I have two problems :

1) the patcher does not apply the paths, that is, it tells me that they have been made but later it proposes them again.

2) when I update Elementor or Elementor Pro the frontend gives me error 500 but the frontend works.

At the moment the situation is exactly this if you try.

The server does not give me any error_log.

I attach all the credentials can you fix these problems?

Thanks, I await urgently.

Please, contact administrator
for this information.

#414938 Copied

13 Answers

gabrielet

Participant

September 18, 2024 at 18:32

I increased the memory in php to 256M and now the frontend works. Now I’ll check if it applies the patches and then I’ll write to you in this ticket.

Thanks

#414951 Copied

gabrielet

Participant

September 18, 2024 at 21:14

nothing, the patches are applied but then the apply patch button returns after a while. Can you check please?

#414959 Copied

Tony Rodriguez

Support staff

September 19, 2024 at 05:15

Hello, @gabrielet,

Thank you for contacting us and for using XStore.

Upon reviewing your website, we are pleased to inform you that we did not identify any issues from our end. It appears that the problem may be related to a cache issue on your side. We kindly suggest clearing your browser cache to see if this resolves the issue.

For your reference, we have included a screenshot in the private content area of our correspondence.

We hope this information is helpful to you. Should you require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Please contact administrator
for this information.

#414972 Copied

gabrielet

Participant

September 19, 2024 at 11:25

I returned to the site today and the patches are all to be applied as already reported in previous posts. I attach a screenshot, can you check and fix please? Thanks

Files is visible for topic creator and
support staff only.

#415041 Copied

Tony Rodriguez

Support staff

September 19, 2024 at 12:58

Hello, @gabrielet,

Thank you for your response.

It is possible that the issue you are experiencing is related to your browser’s cache. We recommend clearing your browser’s cache to ensure that you are viewing the most recent version of your website.

We hope this helps.

Should you require any further assistance or have any additional questions, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

#415057 Copied

gabrielet

Participant

September 19, 2024 at 14:48

Cache completely cleared on two browsers but the situation is always the same

#415079 Copied

gabrielet

Participant

September 19, 2024 at 14:51

I attach an image

Files is visible for topic creator and
support staff only.

#415081 Copied

Jack Richardson

Support staff

September 20, 2024 at 08:12

Dear @gabrielet,

We hope this message finds you well.

Regarding the recurring patch notifications, it seems that there is an automatic clearing of the WP transient ‘transient_update_themes’ in your system, where data about our activated patches is stored. Please rest assured that even if the transient cache is cleared, the patches you have applied remain effective. The notifications you see are due to the removal of data indicating which patches have been activated, and can be safely disregarded if the patches have already been applied.

We recommend reviewing the following article which provides a detailed explanation and potential solutions: https://www.8theme.com/topic/patcher-shows-updates-available-even-after-i-applied-them-a-hour-ago/#post-363427.

Thank you for your attention to these matters. Should you have any further questions, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

#415183 Copied

gabrielet

Participant

September 20, 2024 at 08:40

ok, i read the post but where can i download the modified patcher.php file that the patcher link in the said post is hidden in private content and i cant download?

Thanks

#415198 Copied

Jack Richardson

Support staff

September 20, 2024 at 09:07

Hello @gabrielet

Please, check the latest answer on that topic -> https://www.8theme.com/topic/patcher-shows-updates-available-even-after-i-applied-them-a-hour-ago/#post-363427. There is described a solution that should be useful for you, by adding the next code to your child-theme/functions.php:

add_filter('xstore_patches_done_reset_on_update_themes', '__return_false');

Note: there is no need in downloading files because such code is already built-in in the update that was already released.

Kind regards,
Jack Richardson
The 8theme’s team

#415211 Copied

gabrielet

Participant

September 20, 2024 at 10:52

ok, i’ll try now

#415248 Copied

Rose Tyler

Support staff

September 20, 2024 at 12:54

Hello @gabrielet

Thank you for your cooperation.

Best Regards,
The 8Theme Team

#415271 Copied

Andrew Mitchell

Support staff

September 21, 2024 at 00:02

Dear gabrielet,

As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

Click here to share your valuable perspective: https://themeforest.net/downloads

Your time and trust are highly appreciated!

Best Regards,
The 8Theme Team

#415308 Copied
Tagged: elementor pro patch, elementor update issues, fix elementor update error, woocommerce white screen, wordpress templates troubleshooting
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White screen when update elementor and elementor pro nd don’t apply patch

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