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Whitelables issue coming up please check

This topic has 53 replies, 4 voices, and was last updated 6 months, 1 weeks ago ago by Jack Richardson

Aulakh, Sam

Participant

April 12, 2024 at 20:38

Please check help me change the name to GStore

Please contact administrator
for this information.

#391496 Copied

Rose Tyler

Support staff

April 13, 2024 at 10:06

Hello,

Could you please provide FTP access?
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Kind Regards,
8theme team

#391555 Copied

Aulakh, Sam

Participant

April 13, 2024 at 13:26

login into website using credentials and use file manager to make changes or let me know what to change and where I will do it on your behalf much easier thanks

#391580 Copied

Aulakh, Sam

Participant

April 13, 2024 at 22:01

How to disable this 8theme option in text editor or how can you change it to GStore

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support staff only.

#391615 Copied

Aulakh, Sam

Participant

April 14, 2024 at 19:22

Check and let me know

Please contact administrator
for this information.

#391687 Copied

Jack Richardson

Support staff

April 15, 2024 at 08:56

Hello @Aulakh, Sam

Thank you for bringing this issue to our attention. I’m delighted to inform you that we’ve successfully implemented a fix, and the necessary changes have been integrated into the following files:

xstore/framework/sidebars.php
xstore/framework/admin.php
xstore/framework/assets/js/mce.js
xstore/framework/assets/admin-css/etheme_admin_backend-styles.css
Rest assured, these updates will ensure smoother functionality moving forward.

Now, regarding customizing the prefix for your sidebars to reflect your brand identity instead of using the default ‘8theme’ prefix, please follow these steps:

Begin by removing the existing sidebar areas.
Next, recreate them with your preferred prefix.
It’s essential to note that sidebar names are set upon their initial creation and cannot be altered afterward. Thus, recreating the sidebars is necessary to implement the new prefix effectively.

All fixes will be included in next theme update !

Should you require further assistance or have any additional questions, please don’t hesitate to reach out. We’re committed to ensuring a seamless experience for you.

Best regards, Jack Richardson

Please contact administrator
for this information.

#391722 Copied

Aulakh, Sam

Participant

April 15, 2024 at 21:32

CAN YOU DO THAT side bar thing u are mentioning ?

#391782 Copied

Jack Richardson

Support staff

April 16, 2024 at 15:14

Dear Sam Aulakh,

I hope this message finds you well.

I am writing to inquire about the recent changes made to the sidebars on your website. It appears that the old sidebars may have been removed and new ones created in their place. I would like to confirm if this was already done, following the three-step process we previously discussed.

For your reference, here is an example of the changes observed: https://prnt.sc/tqyz0xobBBVN

Please let us know if this aligns with your recent updates or if you require any further assistance.

Best regards, Jack Richardson

#391886 Copied

Aulakh, Sam

Participant

April 16, 2024 at 19:44

Its cool for now thanks for askign

#391909 Copied

Luca Rossi

Support staff

April 17, 2024 at 05:43

If you need anything else, please let us know.

Best regards,
The 8Theme Team.

#391927 Copied

Aulakh, Sam

Participant

April 20, 2024 at 17:00

Shows Edit With XStore Email Builder

change it to “Edit With GStore Email Builder”

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support staff only.

#392319 Copied

Aulakh, Sam

Participant

April 21, 2024 at 16:49

why is the amp showing ithouhgt you disable it how to off it ?

Files is visible for topic creator and
support staff only.

#392421 Copied
Jack Richardson

Support staff

April 22, 2024 at 09:27
Hello @Aulakh, Sam

We understand your concern about ‘Edit With GStore Email Builder’. Rest assured, we’re already working on fixing this issue, and you can expect it to be resolved in the next theme update.

Regarding the AMP display, we apologize for the inconvenience. If you prefer to disable the XStore AMP plugin for all customers, you can achieve this by adding the following custom CSS in the White Label Branding plugin under Advanced settings (https://prnt.sc/bn4U-eFAxRGT):
```
.xstore-panel-grid-item[data-slug=xstore-amp] {
    display: none;
}
```
This CSS code will effectively hide the XStore AMP plugin for all users.

Kind regards, Jack Richardson
#392489 Copied
Aulakh, Sam

Participant

April 24, 2024 at 19:15

I applied that does not work along with new issue of display. check and current it for me see the pic please thanks

Files is visible for topic creator and
support staff only.

#392870 Copied
Jack Richardson

Support staff

April 25, 2024 at 15:13
Dear @Aulakh, Sam,

I hope this message finds you well. I am writing to inform you that as a user of our White Label Branding plugin, there is a specific setting available for concealing the XStore Builders page. We have successfully activated this feature on your website. You can view the setting here: (https://prnt.sc/UHcL-WIXIgLe).

Additionally, to hide the AMP Navigation item, we have implemented the following custom CSS in the Advanced tab of the White Label Branding plugin:
```
.etheme-page-nav ul li:has(.et-panel-nav-amp-xstore) {
    display: none;
}
```
You can review this adjustment here: (https://prnt.sc/r1B75hy52Ci2).

Should you have any questions or require further assistance, please do not hesitate to contact us.

Kind regards,

Jack Richardson
8Theme’s Team
#392989 Copied
Aulakh, Sam

Participant

May 10, 2024 at 00:00

HOw to disable

xstore live paste
find widgets xstore to either gstore (as it redirects to store)

or

disable it completely

GLOBALLY

Files is visible for topic creator and
support staff only.

#394578 Copied

Aulakh, Sam

Participant

May 10, 2024 at 03:29

change this to gstore as in each product it shows xstore

Choose the preferred AI model for enhanced customization and functionality within the XStore theme.

Choose the preferred AI model for enhanced customization and functionality within the GStore theme.

Files is visible for topic creator and
support staff only.

#394579 Copied

Jack Richardson

Support staff

May 10, 2024 at 07:36

Dear @Aulakh, Sam

We hope this message finds you well.

We acknowledge your concerns regarding the disabling of the ‘XStore live paste’ feature. Please be assured that our team is actively working on addressing this issue. We anticipate incorporating a resolution in the forthcoming theme update. Alternatively, if you provide us with the correct FTP and wp-admin access, we can expedite the process by directly implementing a fix on your website.

Furthermore, we are considering an enhancement that would allow the activation or deactivation of XStudio from the theme options, which would simultaneously control the XStore live paste functionality. If you choose to disable XStudio, the XStore live paste will also be deactivated accordingly. We would appreciate your feedback on whether this proposed solution meets your needs.

Regarding the text on single products that display the XStore label, we plan to include a fix in the next update. However, we can also address this issue promptly if you provide the necessary access as mentioned earlier.

We value your cooperation and look forward to your confirmation on how you wish to proceed. Thank you for your attention to these matters.

Best regards,
Jack Richardson
The 8Theme Team

#394594 Copied

Aulakh, Sam

Participant

May 10, 2024 at 22:19

i have already given you access multiple times and I never changed incase it doesn’t work send me step to update in FTP in where to update what thanks

#394694 Copied

Rose Tyler

Support staff

May 13, 2024 at 07:19

Hello,

We apologize for any inconvenience caused and assure you that our request for access is not intended to encroach upon your time. Currently, we are unable to connect using the credentials previously provided by you. Therefore, we kindly request that you provide us with verified and functional FTP access credentials in response to this message. Contact your hosting provider and they will update credentials or delete old ones and provide new, ones that certainly work.

Please assist us by providing the necessary working access details as requested.

Thank you for your cooperation.

Kind Regards,
8theme team

Please contact administrator
for this information.

#394894 Copied

Aulakh, Sam

Participant

May 14, 2024 at 04:47

how to enable or disable this as required ? FTP is attached as requested I can give u ssh also if you want

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#395020 Copied

Aulakh, Sam

Participant

May 14, 2024 at 04:50

path and proof its working

Files is visible for topic creator and
support staff only.

#395021 Copied

Jack Richardson

Support staff

May 14, 2024 at 07:19

Dear @Aulakh, Sam,

I hope this message finds you well. I am pleased to inform you that the issue you reported concerning the XStore Live Paste feature has been successfully resolved. The necessary modifications were made in the plugins/et-core-plugin/app/controllers/elementor.php file on your website. You can view the changes here: (https://prnt.sc/I4hKuBfFFlJi). All changes will be included in next theme update.

Regarding your inquiry about the Calculation Shipping feature on the Cart page, please note that this functionality is managed through WooCommerce. It can be activated or deactivated by navigating to WooCommerce -> Settings -> Shipping -> Shipping Settings. For your reference, here is a direct link to the settings page: (https://prnt.sc/M7oJGGNPuuO_).

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Kind regards,

Jack Richardson
8Theme’s Team

#395031 Copied
Tagged: check, solutions, templates, website troubleshooting, whitelabels issue, woocommerce, wordpress
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