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WHITESPACE AT BOTTOM OF FOOTER? - by Jimbo

This topic has 22 replies, 5 voices, and was last updated 8 years, 3 months ago ago by Eva Kemp

Jimbo

Participant

August 21, 2016 at 18:18

Hi guys,

I have whitespace at the bottom of my footer (page included in private content – pls DO NOT post screen grabs on here)

I have discovered where the problem lies, it is to do with the visual composer row with the background image, I have this set to maximum full width.

If I remove the row then there is no whitespace at the bottom.

Also it is more noticeable on iPad – landscape mode.

What is causing the whitespace please?

Please, contact administrator
for this information.

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21 Answers

Jack Richardson

Support staff

August 22, 2016 at 10:12

Hello,

I’ve checked your site and don’t see white space under the footer.
Could you please show a screenshot of the issue?
Is it only on that page or other pages too?

Best regards,
Jack Richardson.

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Jimbo

Participant

August 22, 2016 at 10:16

Jack it’s on the page in private content.

It’s on the iPad using safari using landscape, if you are using a pc browser you don’t see it on Firefox, chrome on bigger screens, it is 100% there and is caused by the row using visual composer as explained.

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Jimbo

Participant

August 22, 2016 at 10:19

Also when I take a screen grab because of the whitespace and white background you can’t see it!

It is definitely visual composer causing the gap!

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Jimbo

Participant

August 22, 2016 at 10:28

Here is an image, I have taken a picture of the whitespace at the bottom of the screen which is under the footer.

http://i66.tinypic.com/2cfysdi.jpg

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Jimbo

Participant

August 22, 2016 at 10:28

Here

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Robert Hall

Support staff

August 22, 2016 at 10:34
Hello @Jimbo,

Please try to add the following code in Global Custom CSS.
```
.main-footer{
    margin-top: -7px;
}
```
Regards,
Robert Hall
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Jimbo

Participant

August 22, 2016 at 10:49

Robert unfortunately that does nothing at all ?

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Jimbo

Participant

August 22, 2016 at 12:37

Any ideas guys?

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Robert Hall

Support staff

August 22, 2016 at 13:53

Please see screenshot from our side (IPad):

As you can see there is no white space.

Regards,
Robert Hall

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Jimbo

Participant

August 22, 2016 at 14:34

PLEASE REMOVE IMAGES FROM MY WEBSITE, AS PER MY REQUEST AT THE TOP OF THIS THREAD!

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Jimbo

Participant

August 22, 2016 at 14:37

Your screen grabs show white space as the background under the footer anyway so it’s not going to show it!

I sent you an image from my iPad, I have 3 iPad devices and it does them on them all!

iPad in landscape there is approx 2-5px whitespace under the footer! Why do you guys always have to deny it is there… look at my picture I posted.

It’s ok I will contact Olga the manager yet again.

REMOVE THE IMAGES, YOU DO NOT HAVE MY CONSENT

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Jimbo

Participant

August 22, 2016 at 14:40

Again for you to see, not on my home page so it’s not a sit wide issue.

THERE IS WHITESPACE DIRECTLY UNDER THE FOOTER!!!

I have already advised what is causing it, visual composer row but you deny this.

Here

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Jimbo

Participant

August 22, 2016 at 15:10

I’m happy to take picture on my 3 iPad devices which are iPad 2, iPad 3 and iPad Air

They all show whitespace at bottom of the footer exactly like my picture.

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Robert Hall

Support staff

August 23, 2016 at 07:05

Hello,

Please make screenshot of the site, not iPad as you did.

Regards,
Robert Hall

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Jimbo

Participant

August 23, 2016 at 09:12

As I have explained taking a screen shot does not fully show up the whitespace doing that!

The picture clearly shows the whitespace Robert.

I have contacted a manager to help with this as I don’t feel you are helping here!

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Jimbo

Participant

August 25, 2016 at 09:03

STILL NO SOLUTION AND STILL NO CONTACT FROM MANAGER.

SUPPORT HAS GOT REALLY BAD

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Olga Barlow

Support staff

August 29, 2016 at 17:21

Hello,

Could you, please, check now if the problem still persists? Do you have this issue on other pages or on this page only?

Regards

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Jimbo

Participant

August 30, 2016 at 13:26

Olga,

Can I ask what you have done?

Have you gained access?

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Olga Barlow

Support staff

August 30, 2016 at 14:55

Hello,

I have replaced Visual Composer element “Button” by Ultimate Addons element “Advanced button”. Don’t know why but VC button seems made the problem.

I used credentials you provided in one of the previous topics.

Regards

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Jimbo

Participant

August 30, 2016 at 15:26

Olga,

that is strange, hopefully if fed back to VC they will look at that.

Thanks for finding the problem, much appreciated! 🙂

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Eva Kemp

Support staff

August 30, 2016 at 15:59

Hello,

You’re welcome.

Regards,
Eva Kemp.

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