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Why After Add Purchase Code, My Theme Not Actived, Import Demo Not Shown?

This topic has 15 replies, 2 voices, and was last updated 2 years ago ago by Rose Tyler

Fajar Lesmana

Participant

November 25, 2022 at 16:00

I have recently bought theme Xstore, when I added purchase code, i have notice like this “Can not connect to 8theme API to get versions list” in Import Demo

How to fix it?

Thanks

Please, contact administrator
for this information.

#339647 Copied Theme version: 8.3.7

14 Answers

Rose Tyler

Support staff

November 25, 2022 at 16:35

Hello,

Please provide FTP access, so we can check the situation more deeply.
If you do not know how to create FTP contact with your hosting provider, they will help you.

Regards

#339648 Copied

Fajar Lesmana

Participant

November 25, 2022 at 16:41

I have send

Please contact administrator
for this information.

#339650 Copied

Rose Tyler

Support staff

November 25, 2022 at 16:47

We don’t need cPanel, only FTP host, FTP username and FTP pass.

Regards

#339651 Copied

Fajar Lesmana

Participant

November 25, 2022 at 19:34

Wait

#339662 Copied

Fajar Lesmana

Participant

November 25, 2022 at 23:51

This FTP login

Please contact administrator
for this information.

#339678 Copied

Rose Tyler

Support staff

November 26, 2022 at 06:27

Hello,

Thanks for the reply.
Our dev team will check the situation more deeply and give an answer soon. Please be patient (a delay is possible due to the weekend) and do not change access.

Regards

#339692 Copied

Rose Tyler

Support staff

November 26, 2022 at 14:20

Fixed. Please check now.

Regards

#339741 Copied

Fajar Lesmana

Participant

November 26, 2022 at 15:55

Oke thanks, but I always have error when import data page, post, etc.

#339745 Copied

Rose Tyler

Support staff

November 26, 2022 at 16:05

What demo version do you want to import?
Elementor or WPBakery?
We can do the import for you.

Regards

#339748 Copied

Fajar Lesmana

Participant

November 26, 2022 at 16:24

This is Cosmetics Demo

#339752 Copied

Fajar Lesmana

Participant

November 26, 2022 at 16:35

Using elementor

#339753 Copied

Fajar Lesmana

Participant

November 26, 2022 at 22:39

Halo i have upgrade our hosting, but still eror why import demo. Can you help me import demo Cosmetic.
Thanks

Please contact administrator
for this information.

#339772 Copied

Rose Tyler

Support staff

November 27, 2022 at 10:22

Hello,

Sorry for the delay in answering.
I’ve passed your questions to our technicians. You will be informed once I get any news from them. Please be patient and do not change access.

Regards

#339814 Copied

Rose Tyler

Support staff

November 27, 2022 at 12:02

There is the next error – cURL error 28: Connection timed out after 5001 milliseconds , it causes the problem with import. Please read next articles to solve it – https://www.wpbeginner.com/wp-tutorials/how-to-fix-curl-error-28-connection-timed-out-after-x-milliseconds/ https://ertano.com/curl-error-28-connection-timed-out/
The problem can also be caused by a white or black list, vpn or proxy on the server.

Regards

#339818 Copied
Tagged: activation, best, code, demo, import, purchase, selling, themes, woocommerce
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