This topic has 21 replies, 3 voices, and was last updated 2 years, 11 months ago ago by Olga Barlow
When the quantity is turned on, clicking on the basket requires double clicking for it to work.
Hello,
There is no such problem on our test site.
Please try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of your browser, and check how it works then.
Regards
If you are on a desktop, it works. but on a physical device, like a smart phone, tapping once doesn’t work. Do I need to do a video submission?
Yes, please provide a video.
What device and browser do you use?
Do you see the same on our demo https://xstore.8theme.com/demos/2/organic02/ ?
Have you tried to disable plugins?
Regards
Hi please see the video here https://we.tl/t-whXbj7XpPn
I have tested it using your demo link.. but the issue is still the same.. it looks like on a desktop it works with 1 click because the mouse hovers over the button before we click but on the phone the first tap behaves as hovering over the button then the 2nd tap is to add it into the basket.. which adds that unnecessary tap / slowness to the experience.
Hope that helps
Best regards,
Kevin
Hello,
Theme Options > WooCommerce > Shop > Products style > disable Hover buttons on mobile
Regards
Hello,
It has always been unchecked but it still does not work.
Thanks and best regards,
Kevin
Hello,
Do you test on iPhone or Android device?
Regards
Hi, we tested on iPhone device
Hello,
That could be the reason. Try to go to Theme Options > General > disable site loader option, save settings, clear cache and check again? Do you still have the issue on iPhone when site loader is disabled?
Regards
Hi, I have tried again but still doesn’t work with your suggestion. Can you please try on your end with an iPhone and share a video if it works. The site is here https://vietasianmarket.com
Thanks and best regards,
Kevin
Hello,
Could you, please, provide us with temporary WP Dashboard and FTP access to your site? We’ll check the issue in more detail.
Regards
Dear Olga,
Happy New Year! May I ask have you figured out how to make it so on mobile users can add the product to basket by just one touch rather than 2 touches on the basket icon?
Thanks and best regards,
Hello,
Thank you. You too!
Could you, please, provide us with a temporary WP Dashboard and FTP access to your site? We’ll check the issue in more detail.
Regards
Hello, check the private content area
Hello,
Thanks for wp-admin access. We need FTP access also. Contact your hosting provider and ask for FTP host, FTP username, and FTP password.
Regards
FTP
Hello,
Thank you. I have passed the problem to our developers. I’ll inform you once they fix the issue.
Regards
Hello Olga,
Thank you. Really hope your developers could come up with a fix soon as we have bought 2 licenses from you and it is happening on the other site as well so hopefully the fix will be an update to all other users that have purchased your theme. As it is quite difficult for anyone to buy products from mobile if they have to always tap on the basket twice.
Best regards,
Kevin
Hello,
I’ll do my best to speed up developers. But we have a large number of requests during these days and it will take some time anyway. But your request is in the queue and it’s very important for us.
Regards
Hello,
Check now.
Add the below code to Theme Options > Custom CSS of the other side to fix the problem:
@media only screen and (max-width: 768px) {
.product-view-default .et-wishlist-holder {
display: none;
}
}
Regards
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