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Why Does the Category Filter when click on the option not stay on the same category page?

This topic has 4 replies, 2 voices, and was last updated 1 days, 17 hours ago ago by Andrew Mitchell

DD

Participant

September 24, 2024 at 05:49

Hello There,

1. I have a few questions about the filter on the category page when I click on the sub-category option it redirects to the Shop page why can’t it stay on the category page?

Please check the attached screen shop for reference.

1. When I click on the sub-category on the filter (See the screenshot below)
https://prnt.sc/jIY94V0Js1dN
2. It redirects to the shop page and I am not able to go back to the main category page to explore more sub-categories (See the screenshot below)
(See the screenshot below)
https://prnt.sc/s9X2bMgWOEHU

====================================================================================
2. Another question is why all the brands are showing on the brand filter, which is unrelated to the category page. We want the brand’s filter to show only brands that are related to the specific category and products. please check and help us solve this problem. (See the screenshot below) https://prnt.sc/Suk9XEhynCbP and https://prnt.sc/eBKN_d7SpOVO

Please check and let us know
Regards,
DD Team

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3 Answers

Andrew Mitchell

Support staff

September 24, 2024 at 08:05

Hello, DD,

1) We have implemented an enhancement to our category filters based on feedback from our valued clients. This update ensures that the filters function independently, regardless of the page you are currently viewing. Should you wish to modify or expand this functionality, please submit your request via the following link: https://www.8theme.com/taskboard/

2) Additionally, please provide us with FTP access credentials at your earliest convenience to facilitate further updates.

Best Regards,
8Theme’s Team

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DD

Participant

September 24, 2024 at 10:08

Hello there,
1. For the category page filter, when can I expect this feature to be updated in the new update? Please provide an approximate time frame.

2. For brand filters please find attached the FTP credential. in a private area.

Thanks & regards,
DD Team

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Andrew Mitchell

Support staff

September 25, 2024 at 11:45

Hello, DD,

1) We are unable to provide an estimated time for the implementation of your request. Initially, your submission must receive at least 5 votes before it is reviewed by our development team. If you prefer not to wait, you may request customization directly through our department at https://www.8theme.com/account/#etheme_customization_panel

2) We have addressed the error you reported. Please verify the correction at your earliest convenience. The changes have been made in the following file:
et-core-plugin/app/models/widgets/brands-filter.php
Additionally, this fix will be included in the upcoming update.

Thank you for your attention. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

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Tagged: category filter issues, category page navigation, troubleshooting woocommerce, woocommerce category filter, woocommerce wordpress themes, wordpress ecommerce solutions, wordpress themes bugs
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