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Why does the registration page not go down or up as shown in the picture? Do you have a solution

This topic has 12 replies, 4 voices, and was last updated 1 months ago ago by Rose Tyler

Armia

Participant

February 2, 2025 at 12:24

Why does the registration page not go down or up as shown in the picture? Do you have a solution, please?

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#433093 Copied Theme version: 9.4.7

11 Answers

Armia

Participant

February 2, 2025 at 12:35

Also on the computer I can’t go down. There are 2 fields at the bottom and the send button. I didn’t see them because of this page. Don’t go down.

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Armia

Participant

February 2, 2025 at 12:41

Also please I want to change account breadcrumb background color please because I changed it from Breadcrumbs background color but nothing changed.

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Andrew Mitchell

Support staff

February 3, 2025 at 14:02

Hello, Armia,

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again.
Do the same test for the default WooCommerce theme – Storefront. The issue may be due to your custom code in the Child Theme.

Let us know the results.

#433208 Copied

Armia

Participant

February 3, 2025 at 20:26

i did disable all third-party plugins that are not included with XStore and i clear cache 10 time also same problem….
and now?

#433241 Copied

Jack Richardson

Support staff

February 4, 2025 at 16:31

Hello @Armia,

The pages in question utilize specific breadcrumb colors, which can be customized through the custom CSS section in Theme Options. You can refer to this screenshot for guidance: https://prnt.sc/XaJHkVZ3nU4c.

Additionally, we have resolved the scrolling issue with the account element. Once you activate the off-canvas type, the fields will now be scrollable, allowing customers to easily fill in their information.

Best regards,
Jack Richardson
The 8Theme Team

#433332 Copied

Armia

Participant

February 4, 2025 at 23:32

i did same as you say and also same problem.

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#433351 Copied

Armia

Participant

February 4, 2025 at 23:33

and now?

#433352 Copied

Armia

Participant

February 4, 2025 at 23:36

nothing changed

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Jack Richardson

Support staff

February 5, 2025 at 15:51

Dear @Armia,

We hope you are doing well.

We would like to inform you that you are currently using the XStore Archive Products Builder to create the content for your shop page. Therefore, the settings for the “breadcrumbs” element should be configured directly within the editor, rather than in “Theme Options”.

At this time, we have noticed that the breadcrumbs on your shop page have a green background. You can view the issue here: https://prnt.sc/piMWlvEla4bj.

Please feel free to adjust the settings accordingly. If you need any further assistance, do not hesitate to reach out.

Best regards,
Jack Richardson
8Theme Team

#433429 Copied

Armia

Participant

February 5, 2025 at 16:00

Yes thank you

#433432 Copied

Rose Tyler

Support staff

February 6, 2025 at 09:17

Hello, Armia,

You’re welcome!

Warm Regards,
The 8Theme Team

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