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Why Grid Builder Doesn't Work? - by rj

This topic has 4 replies, 3 voices, and was last updated 4 years ago ago by Olga Barlow

rj

Participant

December 13, 2020 at 08:14

Hi

I tried to search forum and found this topic:

https://www.8theme.com/topic/wpbakery-grid-builder-not-working/#post-233851

This topic is from April (theme version 6.3.1) and you have mentioned that the issue will be fixed in next update. I’m using latest version 7.2.1 but still facing exactly the same issue.
The grid I made is not showing on the shop page and also the grid builder is not showing preview.

#263802 Copied Theme version: 7.2.1

3 Answers

Rose Tyler

Support staff

December 13, 2020 at 10:12

Hi,

Provide URL of your site, temporary wp-admin, and FTP access, so we can check why your custom grid can’t be shown on the shop.
The preview can’t work for the builder, and it can’t be changed.

Regards

#263817 Copied

rj

Participant

December 13, 2020 at 10:26

Hi

Here are the details.

Please note that this is admin access of staging site which is on same multisite network (same child theme). But if you find the fix, please let me know so I can use it on main website.

Please contact administrator
for this information.

#263820 Copied

Olga Barlow

Support staff

December 13, 2020 at 17:53

Hello,

Try to create one more custom grid and switch to that one and then switch back to the first one. Check if you get the custom grid on the frontend after that.

Regards

#263852 Copied
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The issue related to '‘Why Grid Builder Doesn't Work?’' has been successfully resolved, and the topic is now closed for further responses

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