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Why I cant see pre-build template in Website Builders & XStore Widgets

This topic has 2 replies, 2 voices, and was last updated 10 months, 3 weeks ago ago by Tony Rodriguez

ZingMe

Participant

January 26, 2024 at 23:04

In the Website Builders & XStore Widgets area, it says to have a pre-build template, but I can’t see anything. Why is that?

#381360 Copied Theme version: 9.2

1 Answer

Tony Rodriguez

Support staff

January 27, 2024 at 08:41

Hello, @ZingMe,

Thank you so much for purchasing our theme and contacting our support center.

1/ We kindly request that you provide us with a screenshot or video that clearly illustrates the issue you are encountering. This will greatly assist us in understanding the problem more effectively.

Please upload the file to a file-sharing service, such as WeTransfer (https://wetransfer.com/), and share the download link with us.

2/ Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#381375 Copied
Tagged: pre-build template issue, troubleshooting wordpress, website builders, website template errors, woocommerce widgets problem, wordpress woocommerce templates, xstore widgets
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