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Why is my categories, ratings and prices jumping ??

This topic has 9 replies, 4 voices, and was last updated 3 months, 2 weeks ago ago by Andrew Mitchell

Ameer

Participant

August 1, 2024 at 07:40

HI there.

Why is my categories, ratings and prices jumping ??

Please see video below in private content area.

Thanks.

Please, contact administrator
for this information.

#408227 Copied Theme version: 9.3.15

8 Answers

Rose Tyler

Support staff

August 1, 2024 at 09:39

Hello,

Thank you for contacting us and for using XStore.

Please provide URL of the page from your video, temporary wp-admin, and FTP access, we need to check the situation on your site more deeply.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#408245 Copied

Ameer

Participant

August 1, 2024 at 17:46

Hi there.

No problem, Please see private area for details.

thanks.

Please contact administrator
for this information.

#408370 Copied

Jack Richardson

Support staff

August 2, 2024 at 07:41

Dear @Ameer,

We hope this message finds you well. We would like to inform you that the issue you encountered originated from the activation of the ‘Infinite Loop’ option on the XStore Slider. As an interim measure, we have deactivated this feature, which has successfully resolved the issue. You can view the current status here: https://gyazo.com/0913cdec9998e814b1402611ec00d96d.

Please be assured that we are actively working to devise a permanent solution and anticipate including it in an upcoming update.

Thank you for your understanding and patience.

Best regards,
Jack Richardson
The 8Theme Team

#408419 Copied

Ameer

Participant

August 2, 2024 at 16:47

Hi yes I’ve seen that. Thank you.

But I can’t seem to find my slides when I search on a browser but I can see them on Elementor on my backup on WP.

Please assist why this could be?
Thanks.

Files is visible for topic creator and
support staff only.

#408564 Copied

Ameer

Participant

August 3, 2024 at 07:59

Hi there. Please ignore previous message….

However I still find that my 3rd slider is still not showing up properly, it stopped jumping but it’s not staying up when I click on it.

Please advise.
Thanks.

#408610 Copied

Jack Richardson

Support staff

August 3, 2024 at 08:58

Dear @Ameer,

I hope this message finds you well. As previously communicated, we identified that the issue you experienced with your website was due to the activation of the ‘Infinite Loop’ option on the XStore Slider.

It has come to our attention that the ‘Infinite Loop’ option has been reactivated by you, which has led to the recurrence of the issue, visible here: https://gyazo.com/a4866c5199f98c1652d156402a2e6d3d. We kindly request that you keep this option disabled while we work on a permanent solution. We have noted the need for a global fix and will address this as soon as possible. For now, we have once again deactivated the ‘Infinite Loop’ option on your website to prevent any further glitches.

Thank you for your understanding and cooperation. Please feel free to reach out if you have any further questions or require additional assistance.

Best Regards,
Jack Richardson
8Theme’s Team

#408617 Copied

Ameer

Participant

August 3, 2024 at 10:04

Thank you so much.

Appreciated the help.

Regards.

#408628 Copied

Andrew Mitchell

Support staff

August 3, 2024 at 10:05

Dear Ameer,

We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

Click here to rate now: https://themeforest.net/downloads

Thank you sincerely for your ongoing support!

Best Regards,
The 8Theme Team

#408629 Copied
Tagged: categories jumping woocommerce, prices fluctuation woocommerce, ratings problems wordpress, woocommerce issues, wordpress templates glitches
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Why is my categories, ratings and prices jumping ??

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