WHY IS NOT SHOWING THIS SALE PRICE ? ????

This topic has 8 replies, 3 voices, and was last updated 2 years, 11 months ago ago by Olga Barlow

  • Avatar: nedim
    luzactual
    Participant
    December 29, 2021 at 18:28
    7 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 30, 2021 at 07:52

    Hello,

    Do you have the same situation when a default theme, like Storefront, is activated on your site?
    Provide URL of the product and temporary wp-admin access.

    Regards

    Avatar: nedim
    luzactual
    Participant
    December 30, 2021 at 13:21

    i don´t understand you, my default theme is xstore

    https://prnt.sc/2597dwh

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    December 30, 2021 at 14:24

    Hello,

    Nope, XStore is your active theme. But we ask you to test the mentioned problem with the default WordPress theme like Storefront or Twenty Twenty or any other default WP theme to make sure that WooCommerce plugin works fine and the issue appears with XStore theme only.

    Regards

    Avatar: nedim
    luzactual
    Participant
    December 30, 2021 at 18:04

    but which is the problem? is with your theme

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    December 31, 2021 at 10:58

    Hello,

    To find out if theme is the reason we need to check how it works with the default WP theme. Provide us with WP Dashboard access and we’ll check.

    Regards

    Avatar: nedim
    luzactual
    Participant
    January 3, 2022 at 08:49

    here you have

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 4, 2022 at 12:50

    Hello,

    I have activated the official WooCommerce theme Storefront and it also does not display sale price https://prnt.sc/25yquhm So, XStore theme is not the reason of the problem. Contact WooCommerce plugin support https://wordpress.org/support/plugin/woocommerce/

    So, contact plugin support.

    Regards

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