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Why is the theme not working after server change?

This topic has 10 replies, 2 voices, and was last updated 2 years ago ago by Tony Rodriguez

ByLegenS

Participant

November 12, 2022 at 02:20

Hello, I had to change the server, after the server change, the site did not open, it redirects by itself, when I change the “page_on_front” setting of the main page from the database, the redirect stops, but I could not solve the administration panel. Why did the theme not work after the server change? I tried so hard to edit the site, I don’t want to do it all over again.

#338419 Copied Theme version: 8.3.6

9 Answers

Tony Rodriguez

Support staff

November 12, 2022 at 05:42

Hello, @ByLegenS,

Probably you did not migrate correctly. You may try the Duplicator plugin or contact your hosting provider. As a rule, hosting support helps with this. Site migration is not related to the theme, so we don’t have any detailed suggestions.

Regards 8Themes Team.

#338420 Copied

ByLegenS

Participant

November 12, 2022 at 23:07

Hello, I have successfully migrated, there seems to be only one problem right now, there is an xstore update and when I want to update it gives this error “PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature”

#338443 Copied

Tony Rodriguez

Support staff

November 13, 2022 at 09:35

Hello, @ByLegenS,

Try the solution from this topic – https://www.8theme.com/topic/the-package-could-not-be-installed-pclzip_err_bad_format-10-unable-to-find-2/
or do the update manually via FTP – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

Regards 8Themes Team.

#338462 Copied

ByLegenS

Participant

November 13, 2022 at 14:06

Thanks.

I discovered a problem, when we turn on the AMP feature, it gives the following error when trying to pay on the cart page: “Sorry, this order is invalid and cannot be paid for.”

This is because the query parameter that should have “?key=wc_order_vsvsvsvs” in the address section is replaced with “?no-amp=1”, do you have a solution for this?

#338476 Copied

Tony Rodriguez

Support staff

November 14, 2022 at 08:18

Hello, @ByLegenS,

I have checked your site on my personal mobile as well and found no issue with the checkout page, cart page, or product page, all works fine as you can see in this video: https://streamable.com/uh2ezn if you see that I miss some steps then please make a video of the issue and share it and also, please share your site wp-admin URL and access in the private content area of this topic by following the below-given format

WORDPRESS ADMIN URL:
WORDPRESS ADMIN USERNAME:
WORDPRESS ADMIN PASSWORD:

So that I will check your issue on your site.

Note: Please take a complete backup of your site first.

Regards 8Themes Team.

#338512 Copied

ByLegenS

Participant

November 15, 2022 at 18:05

Hi, I fixed it with a temporary solution, changing the actions/global.php file of the amp plugin as follows.

if(isset($_GET[‘key’])) wp_redirect(add_query_arg(‘no-amp’, ‘1’, home_url( $wp->request ).’?’.http_build_query($_GET)));
else wp_redirect(add_query_arg(‘no-amp’, ‘1’, home_url( $wp->request )));

#338682 Copied

Tony Rodriguez

Support staff

November 16, 2022 at 05:36

Hello, @ByLegenS,

Sound’s Good!! that you have managed to fix it…
You are the best 🙂

Well, do you need any more help from me? OR it’s all fine now? Please let me know so that I will close this topic then.

Regards 8Themes Team.

#338696 Copied

ByLegenS

Participant

November 16, 2022 at 07:06

You can close the topic, thanks.

#338705 Copied

Tony Rodriguez

Support staff

November 16, 2022 at 07:08

Hello, @ByLegenS,

Thanks for your confirmation and contacting us.
Have a nice day.

Topic Closed.
Regards 8Themes Team.

#338706 Copied
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Why is the theme not working after server change?

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