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Why the image of the template not shown when editing using element or

This topic has 8 replies, 3 voices, and was last updated 5 months, 2 weeks ago ago by Rose Tyler

lawrep

Participant

September 7, 2024 at 08:56

Hi Everyone, I have successfully imported one of the template, however, when I edit it using elementor, it appears that all of the image in the front-page could not be shown and left only the words in random order, it made me difficult to customizer, please assist, thanks.

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#413423 Copied Theme version: 9.4.1

7 Answers

Tony Rodriguez

Support staff

September 7, 2024 at 12:21

Hello, @lawrep,

Thank you so much for purchasing our theme and contacting our support center.

1/ Please Check System Requirements:

We would recommend you use PHP 7.4 or 8.0 or 8.1.

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 4000 -Check the image for specific requirements here: https://imgur.com/Cyzquf8

For this please contact your service provider and ask them to fix it.

After that, Please clear your browser cache and recheck again.

2/ Please disable all (3rd) third-party plugins including (cache plugin), except required plugins on your site and then Import the demo on your site again.

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

#413452 Copied

lawrep

Participant

September 7, 2024 at 15:21

Hi Team,

Thanks for your reply, I have tried disable the unnecessary 3rd party plugin and clear the browser cache, however, the content of the front-page in elementor still not able to shown properly.

#413473 Copied

Rose Tyler

Support staff

September 8, 2024 at 09:56

Hello, @lawrep,

Your site is under maintenance mode, so we can’t check your site.

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

#413517 Copied

lawrep

Participant

September 8, 2024 at 11:21

replied in private content area

Please contact administrator
for this information.

#413527 Copied

Rose Tyler

Support staff

September 8, 2024 at 13:34

Hello, @lawrep,

We appreciate your prompt response.

Please check the Home page now.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

#413540 Copied

lawrep

Participant

September 9, 2024 at 10:06

Dear team, thanks for your help, it works now. May I know what is the issue behind?

#413638 Copied

Rose Tyler

Support staff

September 9, 2024 at 11:15

Hello, @lawrep,

You’re welcome!

We are pleased to inform you that we have successfully resolved the issue by manually replacing the content on your Home page.

Although the exact cause of the problem remains unclear, we have observed similar issues with other clients, typically related to conflicts arising from the activation of third-party plugins prior to the importation of demo content. In such instances, it is usually necessary to disable the conflicting plugins and re-import the demo content. However, your situation required a different approach, which we have implemented successfully.

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Warm Regards,
The 8Theme Team

#413654 Copied
Tagged: elementor editing, elementor woocommerce guide, template image issue, troubleshooting woocommerce, woocommerce, wordpress template problems, wordpress themes
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