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Widget Categories with problem on the Blog Main Sidebar

This topic has 7 replies, 3 voices, and was last updated 1 years, 10 months ago ago by Stelio

  • Avatar: Stelio
    Stelio
    Participant
    January 24, 2023 at 21:01

    On the Blog page, in the desktop version, in the Categories Widget of the Main Sidebar, when configured “Display as dropdown”, when clicking to select a category, the menu does not stay open, it opens and closes and there is no time to choose a category.

    Please, contact administrator
    for this information.
    #344967 Copied Theme version: 9.0.2 WooCommerce version: 7.3.0
    6 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 25, 2023 at 05:51

    Hello @Stelio,

    I have tested the issue on my test site and it appears to be working correctly. You can check it in the private content area of this topic.

    It is likely that the issue is caused by a conflict with a third-party plugin. We suggest disabling all third-party plugins (including cache plugins) that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the browser cache, and then checking again.

    We can also see that you have activated the server cache on your site. We recommend contacting your hosting provider to flush the server cache completely and then turn it off while you are in the development process.

    If the issue persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site customizations. This will allow us to further investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before making any changes.

    Best Regards,
    8Themes Team

    Please contact administrator
    for this information.
    #344986 Copied
    Avatar: Stelio
    Stelio
    Participant
    January 25, 2023 at 15:39

    Hi Tony,

    I did all the procedures suggested by you, cleaned all caches and disabled all plugins.

    I noticed that the problem occurs when I activate the “XStore Core” plugin.

    When it is disabled the problem does not occur.

    If you want to check it out on my staging site you can login to my staging site with the temporary login link I left in the private area.

    Please contact administrator
    for this information.
    #345070 Copied
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 26, 2023 at 08:39

    Hello @Stelio,

    We would like to request that you provide us with the FTP access information for your site, as listed below so that we can investigate further and assist you with your issue.

    FTP Host:
    FTP User:
    FTP Password:
    FTP Port:

    If you are unsure of how to create an FTP connection with your hosting provider, they should be able to assist you.

    Best Regards,
    8Theme’s Team

    #345125 Copied
    Avatar: Stelio
    Stelio
    Participant
    January 26, 2023 at 13:56

    Follow the credentials requested in the private area.

    Please contact administrator
    for this information.
    #345144 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 26, 2023 at 14:56

    Hello, Stelio

    We kindly ask you to take a look at this now. It will be included in the next theme update too.

    Kind Regards,
    8theme team

    #345153 Copied
    Avatar: Stelio
    Stelio
    Participant
    January 26, 2023 at 15:08

    Thanks!

    That´s ok now!

    #345156 Copied

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The issue related to '‘Widget Categories with problem on the Blog Main Sidebar’' has been successfully resolved, and the topic is now closed for further responses

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