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Widget “filter by” disappeared after last update

This topic has 8 replies, 3 voices, and was last updated 1 months, 1 weeks ago ago by Andrew Mitchell

DareFlinke

Participant

October 13, 2024 at 18:30

Hey guys,

after last theme update the widget “filter by” completely disappeared from the widget area. I used it 4 times in the shop filter area. Now its empty there and i can not put it in again in backend, because it does not exist anymore to choose from the widget selection. Could anyone please tell me what happened?

Thanks a lot!
Cheers from germany

#418456 Copied Theme version: 9.4.2

7 Answers

Rose Tyler

Support staff

October 14, 2024 at 09:36

Hello, DareFlinke,

Thank you for reaching out to us with your query.

Your site is under maintenance mode, so we can’t check your Shop page.

You can edit sidebar content via Appearance > Widgets.

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

#418523 Copied

DareFlinke

Participant

October 14, 2024 at 09:50

Hello team,

thanks for the fast reply!
I send you admin access in private content area.

“You can edit sidebar content via Appearance > Widgets.”
Yes, but the widget “filter by” does not exist anymore after last update. 🙁

Thanks!

Please contact administrator
for this information.

#418526 Copied

Rose Tyler

Support staff

October 14, 2024 at 10:34

Hello, DareFlinke,

Just theme updates should not cause such an issue.

Appearance > Widgets > Add widgets to the desired area, for example – https://prnt.sc/S_kHtrcEJB0T

Best Regards,
8Theme’s Team

#418543 Copied

DareFlinke

Participant

October 14, 2024 at 10:51

Thanks for reply.
I can see that you guess that the problem is solved. But to be honest, it is not.
The used “filter by” widget is no more a xstore widget. Former it was a xstore widget. Like written, afert update, it just disappeared and i had to add the “ordinary” woocommorce widget.

For example, the appearance of the colors does not work with a picture, like the “xstore” widget showed.

I can not get it, what happened here and why the xstore widget “filter by” is gone.

#418548 Copied

Rose Tyler

Support staff

October 14, 2024 at 12:08

Hello, DareFlinke,

You disabled variation swatches via Theme Options and appropriate widgets were disabled because of this. We’ve enabled them – https://prnt.sc/8xeNnTU6Dj6u > https://prnt.sc/VrvnVfAb68z7 > https://prnt.sc/4ofzlSmY1dsk

Best Regards,
8Theme’s Team

#418573 Copied

DareFlinke

Participant

October 15, 2024 at 17:23

Oh perfect!
Thank you so much :))

#418807 Copied

Andrew Mitchell

Support staff

October 15, 2024 at 17:23

Dear DareFlinke,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

#418808 Copied
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Widget “filter by” disappeared after last update

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