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Widget in Header Banner NOT Working after upgrade to 7.0.2

This topic has 13 replies, 3 voices, and was last updated 4 years, 1 months ago ago by Olga Barlow

Olga777

Participant

October 2, 2020 at 15:24

Hi there,

This is URGENT!

Widget in Header Banner (Static Block) Stopped working after update to 7.0.2

Attaching the screenshots: 1) for prior to upgrade https://staging-funfashion.kinsta.cloud/wp-content/uploads/2020/10/Header-Banner-Working-Xstore-7.01.png
and 2) after the upgrade https://staging-funfashion.kinsta.cloud/wp-content/uploads/2020/10/Header-Banner-NOT-Working-V7.02.png

I have tried everything I could think of to fix it, but with no success Please HELP!

Thank you.

#253567 Copied Theme version: 7.0.2 WooCommerce version: latest

12 Answers

Rose Tyler

Support staff

October 2, 2020 at 15:36

Hello,

Provide temporary wp-admin and FTP access, so we can take a closer look.

Regards

#253571 Copied

Olga777

Participant

October 2, 2020 at 15:42

Here it is. Thank you

Please contact administrator
for this information.

#253576 Copied

Olga777

Participant

October 2, 2020 at 15:46

and FTP credentials

Please contact administrator
for this information.

#253577 Copied

Olga777

Participant

October 2, 2020 at 15:47

Please note, this is a Test Environment. We need to know the detailed resolution, so we can apply it to the production. Thank you so much!

#253580 Copied

Rose Tyler

Support staff

October 2, 2020 at 15:52

Please check SFTP access, we can’t connect.

Regards

#253585 Copied

Olga777

Participant

October 2, 2020 at 16:07

see in private

Please contact administrator
for this information.

#253594 Copied

Rose Tyler

Support staff

October 2, 2020 at 16:11

Please see screenshot – https://prnt.sc/urz6s2

Regards

#253595 Copied

Rose Tyler

Support staff

October 2, 2020 at 16:14

We’ve edited the content of your header. Please check now – https://prnt.sc/urz9l3

Regards

#253596 Copied

Olga777

Participant

October 2, 2020 at 16:21

Could you please let me know what exactly was done to the content of the header? As we need to apply the same changes to the production. And also be able to fix any similar problem in the future. Much apprecated!~

#253598 Copied

Olga Barlow

Support staff

October 2, 2020 at 16:39

Hello,

We have replaced the widget area by the Promo text element in the header.
You can export/import options including the header from the staging site to production (Theme Options > Import/Export ).

Regards

#253600 Copied

Olga777

Participant

October 2, 2020 at 16:48

Thank you, Olga. Got it! Thank you so much!

Olga

#253606 Copied

Olga Barlow

Support staff

October 2, 2020 at 16:49

You are welcome.

Regards

#253609 Copied
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