Widget is not entirely visible in mobile view

This topic has 6 replies, 3 voices, and was last updated 2 months, 3 weeks ago ago by Jack Richardson

  • Avatar: Adeeb Ahmed
    Adeeb Ahmed
    Participant
    August 5, 2024 at 19:16

    Hi,

    The widget im using has issue in mobile view, which is that, the entire widget is not visible and only 50% is displaying. I will share a screenshot from live website and another screenshot showing the actual widget and how it should be looking. Thanks alot!

    Files is visible for topic creator and
    support staff only.
    5 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 6, 2024 at 07:05

    Hello Adeeb Ahmed,

    Thank you for reaching out to us.

    Please make sure that you are using the latest version of the theme https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ and the Core plugin https://www.8theme.com/documentation/xstore/plugins/plugins-update/ (clear cache after updating).

    If this doesn’t help, provide us with temporary wp-admin access.

    Best Regards,
    8Theme’s Team

    Avatar: Adeeb Ahmed
    Adeeb Ahmed
    Participant
    August 10, 2024 at 12:59

    Thanks for responding, I will share the temporary wp access!

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 11, 2024 at 09:09

    Hello Adeeb Ahmed,

    We appreciate your prompt response.

    Could you please confirm if the screenshots you provided were taken from the Home page? If not, we kindly request that you provide the URL of the appropriate page.

    Best Regards,
    8Theme’s Team

    Avatar: Adeeb Ahmed
    Adeeb Ahmed
    Participant
    August 11, 2024 at 10:53

    Yes, the screenshot was taken from the home page.

    Please contact administrator
    for this information.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 12, 2024 at 07:43

    Hello @Adeeb Ahmed,

    Please, check now !

    Kind regards,
    Jack Richardson
    The 8theme’s team

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