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Will not let me install Woocommerce - by HybridMedia

This topic has 8 replies, 3 voices, and was last updated 10 years, 7 months ago ago by Olga Barlow

HybridMedia

Participant

May 1, 2014 at 04:52

Hey guys I updated the theme as well as wordpress but it will not let me re-install Woocommerce…I keep getting this error…

“Installing Plugin: WooCommerce – excelling eCommerce 2.1.8

Downloading install package from https://downloads.wordpress.org/plugin/woocommerce.2.1.8.zip…

Unpacking the package…

Installing the plugin…

Could not create directory. /home2/rickabyd/public_html/petesappliance/wp-content/plugins/woocommerce/logs

Plugin install failed”

My site can be found at: http://www.petesappliance.ca. I appreciate your help!

Jeremy

#2493 Copied

7 Answers

Eva Kemp

Support staff

May 1, 2014 at 12:14

Hello,

Try to change the permissions for plugins folder to 755 or 777 and check if it helps. If it doesn’t, please provide us with FTP and wp-admin panel credentials.

Regards,
Eva Kemp.

#2500 Copied

HybridMedia

Participant

May 6, 2014 at 23:54

Hey guys, sorry for the late reply ive been really sick. I just returned to the office today and switched the permissions which did noting. Still receiving this message:

“Downloading install package from https://downloads.wordpress.org/plugin/woocommerce.2.1.8.zip…

Unpacking the package…

Installing the plugin…

Could not create directory. /home2/rickabyd/public_html/petesappliance/wp-content/plugins/woocommerce/logs

Plugin install failed.

Return to Plugin Installer”

I have added info in the private area. Thanks!

Please, contact administrator
for this information.

#2905 Copied

Eva Kemp

Support staff

May 7, 2014 at 08:28

Hello,

Please try to upload the plugin folder via FTP into the wp-content/plugins directory. Then you’ll be able to activate it in admin panel.
Otherwise you have to contact Woocommerce support and ask for the help with the plugin installation as we provide support only to the issues referred to our theme.

Regards,
Eva Kemp.

#2918 Copied

HybridMedia

Participant

May 15, 2014 at 23:59

It’s not a woocommerce issue as I can use woocommerce on any other theme. I just wiped out the entire directory completely, did a fresh new install accross the board and still came up with this error…again.

Downloading install package from https://downloads.wordpress.org/plugin/woocommerce.2.1.9.zip…

Unpacking the package…

Installing the plugin…

Could not create directory. /home2/rickabyd/public_html/petesappliance/wp-content/plugins/woocommerce/logs

Plugin install failed.

Return to Plugin Installer

It absolutely refuses to cooperate, and this is only since upgrading the new theme.

Please help.

Jeremy

#3782 Copied

Eva Kemp

Support staff

May 16, 2014 at 11:32

Hello,

Please provide us with FTP and admin panel credentials in Private Content.

Regards,
Eva Kemp.

#3817 Copied

HybridMedia

Participant

May 21, 2014 at 20:59

Everything is attached, thank you!

Jeremy

Please, contact administrator
for this information.

#4536 Copied

Olga Barlow

Support staff

May 22, 2014 at 07:43

Hello,
We asked FTP access too. But we have checked and this is not our theme problem and especially it’s not related with theme update. You can activate any default theme and try to install plugin. You’ll see the same issue. Very likely this is permissions problem. Contact with you hosting provider to sort out.

Regards,
Olga Barlow

#4547 Copied
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