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Wire trasnsfer - by Maite - on WordPress WooCommerce support

This topic has 4 replies, 2 voices, and was last updated 7 years, 10 months ago ago by Olga Barlow

Maite

Participant

February 9, 2017 at 09:34

Hi,

I have a trouble when I pay by wire transfer, because when I do the order (Image 1) and push button for ending the purchase, the next stage is wrong because the page what it appear (Image 2)is the cart is empty. It would appear your order is ok or similar.

https://www.dropbox.com/s/uarpm2hkd9sd6lm/Imagen%201.png?dl=0

https://www.dropbox.com/s/tu0hgwc9vfmh8o1/Imagen%202.png?dl=0

Bye

#154380 Copied Theme version: eighttheme WooCommerce version: 2.6.12

3 Answers

Olga Barlow

Support staff

February 10, 2017 at 19:34

Hello,

1) Links that you provided do not work anymore and I can’t check them.
2) Go to Appearance > Themes > Install and activate official WooCommerce theme Storefront for a few mins and check if your issue appears with our theme only or with default WooCommerce theme too.
3) If you see the same issue even with default WooCommerce you need to contact with WC support on WooCommerce support forum. Reply back in case problem persists with our theme only. Then provide temporary admin panel and FTP access.

Regards

#154509 Copied

Maite

Participant

February 14, 2017 at 12:11

Hi,

I send again the link for seeing.

REgards

https://www.dropbox.com/s/ras46oa4gzv4mge/Sin%20t%C3%ADtulo.png?dl=0

#154765 Copied Theme version: eighttheme WooCommerce version: 2.6.12

Olga Barlow

Support staff

February 14, 2017 at 15:09

Hello,

– Go to Appearance > Themes > Install and activate official WooCommerce theme Storefront for a few mins and check if your issue appears with our theme only or with default WooCommerce theme too.

– If you see the same issue even with default WooCommerce you need to contact with WC support on WooCommerce support forum. Reply back in case problem persists with our theme only. Then provide temporary admin panel and FTP access.

Regards

#154788 Copied
Tagged: safe payment, secure transactions, wire transfer, woocommerce, wordpress templates
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