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Wishlist not working - by makyol - on WordPress WooCommerce support

This topic has 12 replies, 2 voices, and was last updated 7 years, 7 months ago ago by Olga Barlow

makyol

Participant

April 10, 2017 at 20:42

Hello,

When i press “add to wishlist” button(heart), a banner appears and says “no products in the wishlist” and nothing is added to wishlist. I played a lot about settings of plugin but i could not solve the problem. 🙁 Could you please help me? Thanks

Mehmet

#159435 Copied Theme version: 3.11.1

11 Answers

makyol

Participant

April 10, 2017 at 23:18

A extra information. Wishlist is working with products which came with demo dumb data but it is not working with products which i created. I compared side by side all products’ specs and they are exactly same besides name or categories….

#159443 Copied

Olga Barlow

Support staff

April 11, 2017 at 08:30

Hello,

1) Make sure that WC plugin, Wishlist plugin and XStore theme are up to date. Update them if you are using the old versions.
2) Provide admin panel and FTP access.

Regards

#159485 Copied

makyol

Participant

April 11, 2017 at 10:36

All is up to date! Login info is in private part.

thanks for help in advance

Please, contact administrator
for this information.

#159522 Copied

makyol

Participant

April 11, 2017 at 10:46

regarding ftp :

Please, contact administrator
for this information.

#159523 Copied

Olga Barlow

Support staff

April 11, 2017 at 16:19

Hello,

Seems this is Wishlist plugin issue because it’s not working even with default WP theme and I see that a few users have the same issue and created topic for plugin authors https://wordpress.org/support/topic/yith-wishlist-plugin-not-working/

It could be compatibility issue with new WC version.

Regards

#159627 Copied

makyol

Participant

April 11, 2017 at 16:30

Hello,

So, what should i do? If this is an issue with new WC version, it must be epidemic. I downloaded all things from Envato Market, so those packages were your official things. What about newly buyers’ status? Do they face same problem? Will you make a workaround or fix? Because one of the reasons why i chose your theme was a working wishlist in demo version.

Thanks and regards,

#159631 Copied

Olga Barlow

Support staff

April 12, 2017 at 16:35

Hello,

I’m very sorry about this but this is an additional plugin that is included in our theme and we can just wait when they fix that. They have a lot reports about this problem if you check the forum. We have the same issue on our test installs. We have not updated WC on our demo yet.

If you are using the fresh installation you may try to downgrade WC and our theme to the previous versions. I can send you archives if you decide to do this. Or you may wait when YITH team fix the plugin issue. This is a very popular plugin that’s why we think that it won’t take too long time.

Regards

#159818 Copied

makyol

Participant

April 12, 2017 at 16:45

Hi Olga,

I see.
Yes, i am at the beginning of a fresh installation. The previous version (downgrade) can be necessary if YITH does stretching about fix duration. So could you please send me archives just in case…
Thanks and kind regards,

Mehmet

#159823 Copied

Olga Barlow

Support staff

April 12, 2017 at 17:05

Hello,

I have sent you both WC and theme archives.

Regards

#159830 Copied

makyol

Participant

April 12, 2017 at 17:09

thanx for your kind support

#159834 Copied

Olga Barlow

Support staff

April 12, 2017 at 17:20

Thank you for using our theme!

Regards

#159837 Copied
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